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The Relationship Between Burnout and Work Engagement in the Differentiated Job Demands-Resources Model: A Study of Hospitality Industry

Resource type
Authors/contributors
Title
The Relationship Between Burnout and Work Engagement in the Differentiated Job Demands-Resources Model: A Study of Hospitality Industry
Abstract
The Job Demands-Resources (JD-R) model is one of the most influential models for studying burnout and work engagement. However, the relationship between job demands and work engagement yields inconsistent results in empirical research. This study adopted the JD-R model as the theoretical base, together with the differentiated job demands approach, to examine the inconsistent relationship between job demands (i.e., emotional labor) and work engagement. Additionally, the newly proposed job resource (i.e., transformational leadership) and its relationship between burnout and work engagement were examined. Moreover, the moderating role of personal resources (i.e., emotional intelligence) was tested. Data were collected from employees working in the hospitality industry. The results revealed that (1) surface acting correlated positively with emotional exhaustion and cynicism; (2) deep acting was positively correlated with professional efficacy, cognitive, emotional, and physical work engagement; (3) the transformational leadership style negatively predicted emotional exhaustion and cynicism, while positively predicting professional efficacy, cognitive, emotional, and physical work engagement; (4) emotional intelligence moderated the relationship between deep acting, professional efficacy, and emotional work engagement; and (5) the mediation role of burnout was found in the current study
University
University of Saint Joseph
Place
Macau
Date
2023
# of Pages
204
Language
eng
Short Title
The Relationship Between Burnout and Work Engagement in the Differentiated Job Demands-Resources Model
Library Catalog
Library Catalog (Koha)
Call Number
D-PSY 2024 LEI,CHI
Notes
Supervisor : Angus KuokIn Partial Fulfillment of the Requirements for the Doctoral Program in the Faculty of Health Sciences University of Saint Joseph, Macau January, 2024
Citation
Lei, C. H. (2023). The Relationship Between Burnout and Work Engagement in the Differentiated Job Demands-Resources Model: A Study of Hospitality Industry [University of Saint Joseph]. https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=220143