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Macau, Macau Business, MAG, MB, MB Featured, Opinion | Macau should be proud of its protective handling of the Covid-19 pandemic, as it has managed to contain its spread, and many of its citizens have been able to lead a more normal life than in other parts of the world. We should be grateful for this.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | Macau used to be very appealing to expatriates from across the world. Its low tax rate (and zero tax for low-paid expatriates), blends of cultures, business opportunities, life style, history, unique features and a host of other attractions fuelled an ongoing supply of foreign nationals to this small, unusual city. It is an interestingly idiosyncratic place in which to live. For many expatriates, Macau has been home, in many cases reaching back more than one generation. This is perhaps unsurprising, as people here are typically exquisitely polite, a delight to be with, and very accepting. Its acceptance of differences in values is an example to countries across the world. Macau is a safe place to live.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | Across the world, a civil service job pays well and is secure. Not bad if you can get it, with competitive entry to it by hordes of applicants.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | The world is full of interesting paradoxes that befuddle the mind. Or, as the delightful chapter in Alice in Wonderland put it: ‘‘curiouser and curiouser!’’.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | Business 101. When companies plan their business models, typically they must consider, amongst other matters: their products and/or services; demand; market(s) and their environments (economic, political, cultural, social); existing, potential, and likely competition; start-up and ongoing costs and expenses; emergency funding; marketing and promotion; income streams, revenue, and delayed profit; sales; distribution; cash flow; profit margins, gross and net; liabilities; risk analysis, evaluation, and handling; constraints and the ‘what if’ factor; flexibility, adaptability, and adjustment.

Macau, MNA, Opinion | The Macau government recently approved its first reading of a new bill to attract Macau locals to return to Macau to work. Simultaneously, Macau’s Secretary for Social Affairs and Culture was reported as saying that if Macau could create a better environment and conditions, then ‘local talents who are abroad will surely be interested in returning to Macau’.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | Here we are, at the start of a new academic year in Macau’s higher education (HE). What will students learn? What kind of people are the institutions turning out? For example, look at the thousands of students studying business and technology in Macau, the big recruiters in HE.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | The late psychologist, business and management consultant Edward de Bono gained a worldwide reputation for ‘lateral thinking’, which included his ‘six thinking hats’ and ‘tools for thinking’. Though his work is arguably only plausible pseudoscience, his ‘tools for thinking’ remain interesting. Consider some of these from his Cognitive Research Trust (CoRT), in approaching planning, e.g.: CAF (Consider All Factors); EBS (Examine Both Sides); and OPV (consider Other People’s Views). Here I apply them to Macau.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | In June of this year, a publication entitled ‘Macau’s sustainability and diversification’ noted that Macau’s ‘economic volatility caused by an unbalanced industrial structure restricts the diversified development of society. Economic diversification is the only way for Macau to achieve sustainable development’. Nothing new there, and, anyway, such a singular view is unconvincing. What about other aspects of society? Diversity is not singular, and it requires inclusion.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | When the casino resorts applied for the first licenses to operate in Macau, one of the commitments that they made was to serve the Macau society. Many of them have honoured those commitments outstandingly well, and continue to do so, and in ways too many and diverse to list here.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | Despite the welcome optimism expressed at the government’s plans to resurrect Macau’s economy, its economic recovery will continue to suffer from having had the rug pulled from under its feet by the zero-Covid policy, however well intentioned.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | As Macau strives to revive its post-pandemic economy and to reinject life into its ailing society, calls for investment in human capital resurface, alongside endless mantras of economic diversification which, for years, seem to have fallen on deaf ears, and together with plans for further infrastructure development and construction which have already turned Macau into a concrete jungle.

Macau, Macau Business, MAG, MB, MB Featured, Opinion | Macau’s development of international and tertiary sector industries is the watchword for its long-overdue diversification. Is Macau ready for this?

The identification of barriers for e-commerce to thrive in specific countries is a topic of great interest. This work proposes two models to study the barriers to B2C e-commerce adoption in Portugal, highlighting obstacles less exploited by previous research: the impact of offline shopping pleasure and the influence of the distance to shopping malls on online shopping intent. An online survey was conducted based on different constructs. A multivariate OLS hierarchical regression was used to analyse the proposed models regarding the intention to buy online and the number of online purchases. The results revealed that customer satisfaction is a strong predictor of intent to buy online and that perceived product risk remains a barrier to e-commerce. Consumers living in high urbanised areas have more propensity to buy online. Helpful information is provided regarding the impact of context, culture, product, and individual barriers, showing that multichannel strategies are best suited for success.

In the last few years, the tourism industry has experienced rapid expansion and diversification, making it one of the fastest-growing financial industries in the world. Consequently, the hotel industry has significantly affected the environment's long-term viability. Many hotels have begun voluntarily implementing environmentally sustainable practices as they become more aware of their ecological footprint. There has been a great deal of discussion about the effects of hotel operations on the environment and tourism sustainability in Macau. It is because of these negative impacts that hoteliers have adopted green practices in an attempt to minimize them. By developing sustainability reports, hotels can set goals, measure performance, and manage change, resulting in better sustainability. It could also be viewed as a strategy to enhance the company’s sustainability reporting to ensure stakeholders know what the company does. The objective of this study is twofold based on the analysis of the official sustainability reports of four major hotel chains. Firstly, seven categories of sustainable practices effectively adopted by these chain hotels are identified and clusterized. Second, it is presented in which areas some hotels performed more efficiently than others, considering the UN Sustainable Development Goals (SDGs) as a reference. The results allow a comprehensive clusterized analysis of the industry in a highly developed gaming and entertainment area of South China and create a clear comparison between relevant players and their concerns about sustainability practices.

Electronic government is increasingly dominant in the study of public administration. In analysing people's behavioural factors towards the adoption of e-services, most previous studies targeted the adult population, while those on government employees are minimal. Government employees have an essential function in the process of government operation; they can be regarded as the principal medium of communication between the service provider (government) and the end-users (citizens). This study was designed to understand the government employees' behavioural factors on their intentions towards adopting e-government services. A set of semi-structured interview questions was developed based on the prior literature on the Theory of Planned Behaviour (TPB) and e-government studies. Ten in-depth interviews were conducted in Macao SAR (Special Administrative Region). In addition to analysing the three primary constructs of TPB, the factor of Trust and some enablers and hindrances were identified. Significant findings were yielded while investigating how the government employees perceived the e-services and how they regarded the general public's perception of this issue. This contextualisation would help policymakers look at this issue from different perspectives and design feasible interventions according to group alignment strategies.

This article discusses the new gaming law in Macau with emphasis on the critical aspects concerning the gaming operators, concession regime, and other regulatory obligations.1 Thanks to the gaming liberalization commenced in 2001,2 Macau has experienced tremendous economic growth. The past two decades have seen the rapid development of large-scale integrated resorts, and Macau now ranks among the world's major gaming jurisdictions.3 Policy and regulatory challenges have also emerged along with the growth of the junket-driven VIP business in casinos.4 With the recent amendment of Law No. 16/2001 and the subsequent enactment of Law No. 16/2022, Macau has strengthened the legal underpinnings of its system of gaming regulation to oversee various groups involved in casinos and their industry practices. The present study is among the first to review the scope and impact of the revised gaming law, and associated managerial and operational implications for Macau casinos. Topics covered include policy directions, concession requirements, industry participants, gaming taxes, and fair business practices. This study could provide insights into the “Macau 2.0” project and how casinos are to be operated and managed over the next decade. This article could also provide practical guidance for policy makers charged with formulating gaming policy and regulation in other jurisdictions.

Despite the general good intentions towards the environment, individuals tend to adopt traditional internal combustion vehicles. Drawing from technology research, this study focuses on the impact of society - in the form of subjective norm and image – on the behavioral intention to adopt a technology. More precisely, this study seeks to explore to which extent societal influences drive the behavioral intention to adopt battery electric vehicles (BEV) technology. A self-administered survey was used for this purpose. The analysis of the data from a sample of 111 respondents showed significant relationships between the predictors and the target behavioral outcome. The study also revealed that subjective norm and image are particularly significant factors for the segment of BEV owners. The findings suggest that marketers and practitioners incorporate social elements into their product communication strategies in order to encourage the uptake of environmentally-sound technologies.

The adoption of project management techniques is a crucial decision for corporate governance in construction companies since the management of areas such as risk, cost, and communications is essential for the success or failure of an endeavor. Nevertheless, different frameworks based on traditional or agile methodologies are available with several approaches, which may create several ways to manage projects. The primary purpose of this work is to investigate the adequate project management methodology for the construction industry from a general perspective and consider a case study from Macau. The methodology considered semi-structured interviews and a survey comparing international and local project managers from the construction industry. The interviews indicate that most construction project managers still follow empirical methods with no specific methodology but consider the adoption of traditional waterfall approaches. In contrast, according to the survey, most project managers and construction managers agree that the project's efficacy needs to increase, namely in planning, waste minimization, communication increase, and focus on the Client's feedback. In addition, there seems to be a clear indication that agile methodology could be implemented in several types of projects, including hospitality development projects. A hybrid development approach based on the Waterfall and Agile methodologies as a tool for the project management area may provide a more suitable methodology for project managers to follow.