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The extent of citizens' trust in government determines the success or failure of e-government initiatives. Nevertheless, the idiosyncrasies of the concept and the broad spectrum of its approach still present relevant challenges. This work presents a systematic literature review on e-government trust while elaborating and summarizing a conceptual analysis of trust, introducing evaluation methods for government trust, and compiling relevant research on e-government trust and intentional behavior. A total of 26 key factors that constitute trust have been identified and classified into six categories: Government trust, Trust in Internet and technology (TiIT), Trust in e-government (TiEG), Personal Beliefs, Trustworthiness, and Trust of intermediary (ToI). The value added of this work consists of developing a conceptual framework of TiEG to provide a significant reference for future in-depth studies and research on e-government trust.

An increasing number of countries have launched their central bank digital currencies (CBDC) in recent years, but the economic impacts of CBDC adoption are underexplored. To empirically assess how CBDC adoption influences regional economic integration, this paper investigates the Greater Bay Area, where China carried out one of its first digital renminbi pilot programs. The Greater Bay Area provides a good example because the growing acceptance of digital renminbi in the area can potentially mitigate transaction costs and risks due to the exchange rate volatility of the Chinese renminbi, Hong Kong dollar, and Macao pataca. CBDC adoption can lead to greater real and financial integrations by facilitating cross-border trade in goods and services. This paper evaluates deviations from uncovered interest rate parity, purchasing power parity, and real interest rate parity across Guangdong, Hong Kong, and Macao based on monthly interest rate and price data from January 2016 to December 2022. The time series have mean values near zero, which validate the parity conditions and indicate high degrees of financial, real, and economic integrations. The Markov regime-switching regression model identifies three regimes: (1) pre-Covid, (2) post-Covid, and (3) post-CBDC. The Covid-19 outbreak brought lower integration and stability, but the launch of the CBDC restored some of the pre-Covid integration and stability. Regimes 1 and 2 are persistent, and transitions from Regime 3 back to Regime 1 are probable. Hence, this study finds evidence that CBDC adoption improves regional economic integration in the short and long run.

Industrial organization, theory of the firm and boundaries of the firm are well established fields of study involved in the size, structure and scope of a corporate entity (i.e. firm) to the market. However, a key characteristic of corporate entities is that economic concerns (costs and profit) is the overriding or dominant factor. This paper attempts to apply the above mentioned concepts to organizations such as public institutions where economic concerns are secondary considerations, to seek a more objective analysis on what the structure and scope of such organizations should be

Adverse Childhood Experiences (ACEs) are common in life trajectories, and continued exposure to childhood adversities has long-term consequences that can lead to lifelong physical, mental, and emotional deficiencies. This study aims to address the research gap in the ACEs context in Macao by enhancing our understanding of the cultural sensitivity, applicability, and acceptability associated with assessing ACEs among Chinese childhood and adolescents in Macao. The study utilized the Chinese version of The International Trauma Exposure Measure – Children and Adolescents (ITEM-CA) to facilitate the exploration of cultural adaptation needs related to ACEs measurement tools in Macao. Employing a qualitative methodology with an explanatory and descriptive design, the study collected opinions and suggestions through an online questionnaire from professionals working with children aged 7-17 years old, as well as parents or caregivers of children within the same age group. Several key findings emerged from the study. Firstly, it underscored the adequacy and pertinence of the Chinese ITEM-CA in covering the topics of traumatic events and deeming it more suitable for children aged 12 or above. Secondly, it emphasized the importance of maintaining anonymity and the involvement of dedicated and trained personnel throughout the ACEs assessment process. Lastly, it highlighted the need to increase public awareness regarding traumatic events and ACEs in Macao society. These findings have significant implications for researchers studying the prevalence of ACEs in Macao and for policymakers in Macao implementing ACEs surveillance. Additionally, there is a recommendation for organization, especially schools, to respond to ACEs using trauma-informed approaches, supporting the well-being of children, fostering resilience, and minimizing the risk of re-traumatization

This study presents a case study that explores teachers’ perspectives on the role of cooperative learning as a pedagogical approach in promoting equity, inclusion, and collaboration within inclusive classrooms. Additionally, it identifies both the perceived benefits and challenges associated with its application. The researcher sought data from primary school teachers in one inclusive school in Macau and employed in-depth semi-structured interviews. Twelve participants were involved in this qualitative study. The findings underscore the significant impact of cooperative learning in creating inclusive, engaging, and equitable educational environments, particularly for students with special educational needs. Overall, the participants viewed cooperative learning as a valuable pedagogical approach that fosters equity, interaction, student engagement, and collaboration in inclusive classroom settings. While cooperative learning presents several benefits in promoting an inclusive and equitable learning environment, the findings also reveal unique challenges that require careful management and adaptation by teachers. Some of these challenges include certain students dominating group work, difficulties in integrating students with different disabilities, and time management issues for effective cooperative learning implementation. Overall, the case study contributes valuable insights into to the complex dynamics of cooperative learning in mixed ability classes

Although Macau students received years of English lectures as compulsory, the outcome could be more favorable when applied to English written performance. In that written communication requires the individual to consider audience perception of the message, a challenge for ESL writers, this study explores whether different forms of feedback can enhance one’s cultural intelligence.The current study looked into the effect of incorporating peer involvement and instructor feedback in written communication, gaining insight into cultural nuances. In order to attain the objective, data were gathered through the utilization of an action research methodology employing a mixed-method design. Grade twelve local students attended a six-week six-week intervention consisting of two cycles. The focus of the intervention nurtured essay writing; the topics of which were inspired by popular musical lyrics, and involved a drafting process that incorporated feedback both from peer editing and the instructor.. The data collected throughout the study involved analysis of written samples (scores of draft and final version) using a paired samples t-test. In addition, students completed a pre-test and post-test survey of the cultural intelligence instrument (CQ), which measured their performance across four domains. There were statistically significant differences between cognitive CQ and motivational CQ between the scores attained before and directly after the intervention.. This study's findings suggest that the written communication of ESL students may be enhanced by adjusting . These findings enriched our understanding of how peer editing and teacher feedback with songs affected the outcomes of second language learners

Quality inclusive education creates educational opportunities for all students to achieve enhanced educational outcomes, and the quality of inclusive teaching depends on teachers’ knowledge, skills, resources and school support. However, not all schools are implementing inclusive education well enough to cater to the learning needs of students with special educational needs. This phenomenological case study explored the perspectives and experiences of five teachers in one inclusive secondary school in Macau. An Interpretative Phenomenological Analysis (IPA) of the in-depth semi- structured interview data revealed four themes: varied conceptualisations of inclusive education, professional training in inclusive practice, professional knowledge and practice experiences, and challenges to implementing inclusive education. Generally, while the teachers demonstrated awareness and some understanding of inclusive education, they also expressed the need for more knowledge and skills to implement inclusive education effectively in their schools. Additionally, they referred to time pressure, workload and insufficient professional development as impeding their personal processes of evolving inclusive teaching in their school. Recommendations were made considering Booth and Ainscow's (2002) Index of Inclusion to enable effective development and practice of inclusive education in the Macau secondary school and extend this to other schools

This study examined the acquisition of higher-order thinking skills in an English as a Second Language (ESL) classroom at a secondary school in Macau. It included an investigation of the way teaching might affect the development of higher-order thinking skills and language proficiency. This study also included an examination of the degree to which existing societal practices or values might have influenced the acquisition of higher-order thinking skills. Research instruments such as a questionnaire, a twelve-week experiment, pre-and post-tests and interview sessions were used for the data collection. The findings suggested that after twelve weeks the experimental groups developed higher synthetical and evaluative skills than the control groups which instead demonstrated better language skills. The results also identified incongruences between the curriculum and the expectations of the parents and employers

This research explores the dynamics of stress and social support among professionals in Macao's gambling industry during the COVID-19 pandemic. The economic impact of the pandemic, coupled with the border restrictions, has severely affected Macao's gaming industry, leading to a 70% decrease in gaming revenue and a significant increase in unemployment rates among residents. As a result, many employees have faced downsizing or unpaid leave, posing significant challenges to their daily lives and raising concerns about mental health within the community. To gain a deeper understanding of these changes and the experiences of residents, this research utilized phenomenology as the methodology, employing qualitative interviews. During the recruitment of interviewees, three scales (PSS, MSPSS, and DASS21) were used as screening tools to assess the mental status of participants, allowing for the identification of various combinations of mental states. Through in-depth interviews, significant findings emerged. It was observed that interventions aimed at enhancing social support had a remarkable impact on reducing daily life stress among the interviewees. This included interventions focused on marital relationships, digital communication support, and positive personal beliefs with encouragement. In conclusion, by recognizing and proactively responding to these insights, the industry can create an ecosystem where professionals not only achieve professional excellence but also maintain robust mental and emotional well-being. Future studies should focus on developing holistic support systems within the gaming industry

This paper selects Noble Fitness Club in Zhongshan as a research object, adopting a qualitative method and conducting in-depth interviews with its members to determine what factors affect customers’ choice of a fitness club. This study is important because it enriches the theoretical guidance framework of the fitness market. Moreover, it helps partitioners from the fitness industry realize what factors directly impact customer satisfaction, providing recommendations for them to foster sustainable development. In-depth interviewing is the primary method for data collection. And, the thematic content analysis (TCA) approach is used to analyze the data derived from interview transcripts. Existing research identified eight factors affecting customers’ choice of a fitness club. However, the author discovered three additional factors that also significantly influenced their selection of a fitness club: geographical location, group courses, and fitness atmosphere. The fitness industry has an issue of product homogenization. Attracting more customers while retaining existing members is a challenge many fitness clubs face nowadays. Therefore, operators should avoid engaging in a price war, reducing the profit margin to attract more customers at the expense of sacrificing service quality. Instead, they should prioritize customers’ practical needs and make the best effort to meet their expectations