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IDENTIFICATION OF CRITICAL FACTORS TO DETERMINE THE INTENTION OF GOVERNMENT SERVICE MINI-PROGRAM ADOPTION THROUGH MOBILE PAYMENT PLATFORMS IN MACAU AND THE GREATER BAY AREA

Resource type
Authors/contributors
Title
IDENTIFICATION OF CRITICAL FACTORS TO DETERMINE THE INTENTION OF GOVERNMENT SERVICE MINI-PROGRAM ADOPTION THROUGH MOBILE PAYMENT PLATFORMS IN MACAU AND THE GREATER BAY AREA
Abstract
Government service mini-programs have become an integral component of eGovernment in the Greater Bay Area, and successful eGovernment is necessary for building a smart city. Service quality and citizens' trust play a vital role in urban integration and in-depth cooperation in the Bay Area. The ubiquitous nature of mini-programs based on WeChat and Alipay provides excellent flexibility in accessing government services. Technology advantages, mutual recognition of cross-border data, and online transactions bring value and benefits to citizens. However, the mechanism of mini-program adoption has not been elaborated. Homogenization, conflict of regulations, and policy effectiveness are issues of great concern. This study employed Self-Determination Theory and Motivation Theory, proposed an empirical model based on the extended SOR paradigm, and aimed to identify the critical factors determining the intention of government service mini-program adoption from the user’s perspective. Six hundred and nine valid samples were collected from Macau, Hong Kong, Guangzhou, and Shenzhen through online survey platforms. The findings suggested that service quality, trust in eGovernment, ubiquity, and social influence constituted the determinants of intention to adopt. Service quality and ubiquity were salient determinants, and a great extent of service quality and ubiquity could promote perceived value and intention. Citizens' trust in government service mini-programs was reasonable, where benevolence, integrity, and competence were crucial indicators of trust. Social influence amplified and transmitted risk perception while perceived risk significantly reduced intention. Perceived value positively associated with the four determinants and enhanced user intention; it acted as a mediator with high explanatory power in the model. Government support received positive ratings from citizens; it negatively regulated the relationship between intention and the determinants respectively, implying that excessive intervention from the government could lead to inhibition. Finally, we proposed relevant implications and suggestions for the GBA government agents and policymakers
University
University of Saint Joseph
Place
Macau
Date
2023
# of Pages
260
Language
eng
Library Catalog
Library Catalog (Koha)
Call Number
D-GS 2023 LAI,CHI
Notes
Supervisor : João Alexandre Lobo MarquesIn Partial Fulfillment of the Requirements for the Degree of Ph.D. in Government Studies in the Faculty of Bussiness and Law, University of Saint Joseph, Macao, April 2023
Citation
Lai Chi Meng, & Marques, J. A. L. (2023). IDENTIFICATION OF CRITICAL FACTORS TO DETERMINE THE INTENTION OF GOVERNMENT SERVICE MINI-PROGRAM ADOPTION THROUGH MOBILE PAYMENT PLATFORMS IN MACAU AND THE GREATER BAY AREA [University of Saint Joseph]. https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=208813