TY - THES TI - Effects of service quality on satisfaction of mobile phone customers in Macau AU - Cheong, Kuok Kuan A3 - Lau, Yu Shing A3 - Lim, Alex A3 - Sou Cheng Teng, Donna A3 - Whitfield, Richard CY - Macau DA - 2005/// PY - 2005 DP - Library Catalog (Koha) PB - University of Saint Joseph UR - http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=135129&query_desc=an%3A20696 KW - Customer services KW - Theses and Dissertations Master of Business Administration (MBA) KW - University of Saint Joseph ER -