@article{phillips_open_2018, title = {Open {Innovation} as {Means} of {Building} {Social} {Capital}: {A} {Way} to {Globalization} for {Traditional} {SMEs}}, volume = {13}, copyright = {Copyright (c) 2018 Journal of Strategic Innovation and Sustainability}, issn = {1718-2077}, shorttitle = {Open {Innovation} as {Means} of {Building} {Social} {Capital}}, url = {https://articlegateway.com/index.php/JSIS/article/view/611/568}, doi = {10.33423/jsis.v13i2.611}, abstract = {This research explores innovation of traditional SMEs that do not actively invest in innovation. Elements of open innovation have been identified in these firms in their effort to build social capital which they perceive as pertinent to their businesses. The result of the research shows that instead of using social capital as means for innovation, the unintentional practice of open innovation has contributed to the development of social capital, which further opens up potential for globalization. As a result, a model of open innovation as means of developing social capital for enhancing globalization potential for SMEs was developed.}, language = {en}, number = {2}, urldate = {2021-02-04}, journal = {Journal of Strategic Innovation and Sustainability}, author = {Phillips, Jenny O. L.}, month = aug, year = {2018}, note = {1 citations (Crossref) [2022-09-21] Number: 2}, keywords = {Innovation, SMEs, Social Capital, Sustainability}, } @incollection{phillips_ritual_2021, address = {Macao}, title = {Ritual and the {Sacred} in {Peter} {Shaffer}'s {Theatre}}, booktitle = {Sacred and the {Everyday}: {Comparative} approaches to literature, religious and secular}, publisher = {University of Saint Joseph}, author = {Phillips, Jenny O. L.}, year = {2021}, pages = {137--150}, } @phdthesis{chan_wai_peng_factors_2022, address = {Macau}, title = {Factors {Influencing} {Disability} {Inclusion} {Practice} in {Social} {Media}: {A} {Case} {Study} of {MDA} {Service} {Centre} for the {Deaf}}, shorttitle = {Factors {Influencing} {Disability} {Inclusion} {Practice} in {Social} {Media}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=205314&query_desc=an%3A%2282699%22}, language = {eng}, school = {University of Saint Joseph}, author = {Chan Wai Peng}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2022}, keywords = {Thesis and Dissertations Master of Communication and Media (MCM), University of Saint Joseph}, } @article{ho_macau_2023, title = {Macau 2.0: {New} {Gaming} {Law} and its {Implications} for {Casino} {Market}}, issn = {2572-5300}, shorttitle = {Macau 2.0}, url = {https://www.liebertpub.com/doi/10.1089/glr2.2023.0003}, doi = {10.1089/glr2.2023.0003}, abstract = {This article discusses the new gaming law in Macau with emphasis on the critical aspects concerning the gaming operators, concession regime, and other regulatory obligations.1 Thanks to the gaming liberalization commenced in 2001,2 Macau has experienced tremendous economic growth. The past two decades have seen the rapid development of large-scale integrated resorts, and Macau now ranks among the world's major gaming jurisdictions.3 Policy and regulatory challenges have also emerged along with the growth of the junket-driven VIP business in casinos.4 With the recent amendment of Law No. 16/2001 and the subsequent enactment of Law No. 16/2022, Macau has strengthened the legal underpinnings of its system of gaming regulation to oversee various groups involved in casinos and their industry practices. The present study is among the first to review the scope and impact of the revised gaming law, and associated managerial and operational implications for Macau casinos. Topics covered include policy directions, concession requirements, industry participants, gaming taxes, and fair business practices. This study could provide insights into the “Macau 2.0” project and how casinos are to be operated and managed over the next decade. This article could also provide practical guidance for policy makers charged with formulating gaming policy and regulation in other jurisdictions.}, urldate = {2023-03-27}, journal = {Gaming Law Review}, author = {Ho, Hong-Wai and Phillips, Jenny}, month = mar, year = {2023}, note = {Publisher: Mary Ann Liebert, Inc., publishers}, keywords = {Macao, concession, economic diversification, gaming regulation, junket, operation}, } @article{ho_death_2023, title = {Death of a salesman? the new junket regulation and practice in macau}, volume = {27}, issn = {2572-5300}, shorttitle = {Death of a salesman?}, url = {https://www.liebertpub.com/doi/10.1089/glr2.2023.0018}, doi = {10.1089/glr2.2023.0018}, abstract = {This review article is among the first to examine the new junket regulations in the Macau gaming industry. Particular emphasis is on the legal and regulatory framework governing the junket activity of gaming promoters and their associates. The recent changes to Macau gaming laws have resulted in stronger licensing requirements for local junket participants and precipitated the collapse of the VIP room system in casinos. Furthermore, this article highlights the policy and managerial implications of the current junket environment for the gaming industry in Macau and possibly other regional gaming jurisdictions. The effects of the new legal environment for Macau junkets could also provide insights into the implementation of similar legislation in other jurisdictions.}, number = {8}, urldate = {2024-01-25}, journal = {Gaming Law Review}, author = {Ho, Hong-Wai and Phillips, Jenny}, month = oct, year = {2023}, note = {Publisher: Mary Ann Liebert, Inc., publishers}, keywords = {Macao, VIP room, gambling, gaming regulation, international gaming, junket operation}, pages = {366--374}, } @phdthesis{phillips_succession_2018, address = {Macau}, title = {Succession in {Chinese} family business: transgenerational transmission of social capital in {Macao}}, url = {http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=174068}, abstract = {This dissertation reports on a study which aims to add to the theoretical understanding of how social capital is transferred from one generation to the next in business families. Studies in the field of family business have emphasized the importance of succession for the survival of family businesses, but while the succession process and planning have been widely studied, the examination of social capital succession is scarce. As for the studies in family business’s social capital, the importance of social capital as a source of competitive advantage which already exists in business families have often been expressed, but there is a lack of research in the means of transferring this form of capital from the family business leaders to their successors. The study presented here addresses this gap in family business succession literature and social capital literature, explaining the means of transgenerational succession of social capital in family businesses. This is a qualitative research using the multiple case study method which aims to investigate the means of social capital transmission by comparing the cases of five different Chinese family businesses in Macau, which are in the succession process, with the successor currently managing the firm while the former generation business leaders are in the process of handing over the business and preparing for retirement. In doing so, this research offers a theoretical framework of explaining how social capital is transmitted from the incumbents to the successors throughout a five-stage succession process developed for this research. The forms of social capital that exists in family businesses are identified from previous literature, in order to clearly explain how these different forms of social capital are passed on from generation to generation based on the review on succession process introduced in published literature. A theoretical iii framework is formed from the two parent theories on family business succession and social capital, and is then verified empirically from five Chinese family businesses in Macau. The cases are developed through in-depth interviews with the incumbents and successors of the family businesses, informal interviews with stakeholders (including family members, business associates, non-family employees and customers), direct observation on the premises of the Chinese family businesses and secondary data, in order to study the process of intergenerational transmission of social capital in these Chinese family businesses}, school = {University of Saint Joseph}, author = {Phillips, Jenny Oliveros Lao}, collaborator = {Alves, José}, year = {2018}, keywords = {PhD in Business Administration (D-BA), Thesis and Dissertations, University of Saint Joseph}, } @book{phillips_succession_2022, address = {Macao}, series = {{USJ} {Theses} and {Dissertations}}, title = {Succession in {Chinese} family business: transgenerational transmission of social capital in {Macao}}, shorttitle = {Succession in {Chinese} family business}, abstract = {Macao is well known for its gaming industry. However, there are also many traditional small-to-medium enterprises which are family-owned and run. There is no doubt that social capital is one of the key competitive advantages that family businesses possess, particularly when it comes to Chinese businesses with strong family values that emphasize the importance of trustworthiness and guanxi (relationships). As opposed to other forms of capital, social capital cannot be passed from one generation to another through the will of the incumbents. So, how is social capital passed on in family businesses from one generation to the next? Based on an in-depth study of five cases of successful family businesses in Macao, this research identified the forms of social capital present in business families and the succession process of these firms. From the generalizations drawn from the five cases, a theoretical framework is proposed to understand the intergenerational transmission of social capital in Chinese family businesses}, number = {4}, publisher = {University of Saint Joseph}, author = {Phillips, Jenny O. L.}, collaborator = {Alves, José}, year = {2022}, keywords = {China Macau (Special Administrative Region), Family-owned business enterprises}, } @inproceedings{phillips_entrepreneurial_2022, address = {New York, NY, USA}, series = {{ICEME} 2022}, title = {Entrepreneurial {Process} of {SMEs} in {Macau}}, isbn = {978-1-4503-9639-4}, url = {https://doi.org/10.1145/3556089.3556113}, doi = {10.1145/3556089.3556113}, abstract = {In recent years, entrepreneurship and innovation have been highly propagandised for Macau's economic development, diversification, and the Greater Bay Area (GBA). Since 2013, efforts have been exerted by the Macau government to encourage and support entrepreneurship, from the launching of the Young Entrepreneurs' Aid Scheme in 2013 and the Macau Young Entrepreneur Incubation Centre in 2015. While the failure rate of startups has been considered high in most parts of the world, the rate was only as low as 14\% in Macau, with many businesses created every year. This research aims to study the unique entrepreneurial environment for small-to-medium enterprises (SMEs) starting up in Macau from the experience of local entrepreneurs who are benefactors of government support. In-depth interviews were conducted to understand the experience and perceptions of these entrepreneurs as they go through each stage of the entrepreneurial process. Existing research on entrepreneurial processes varies from the two-stage process, which focuses on the beginning of an enterprise, to the different models of various stages from ideas generation to exit or long-term development. From the consolidation of the literature on the entrepreneurial process, five key stages were taken to guide this qualitative research. Findings suggested that idea validation at the start of the entrepreneurial process is almost non-existent amongst our research subjects. Yet it does not affect the implementation and growth of these SMEs. The growth strategies tend to be steady and for the long term, with most SMEs having no consideration of an exit plan.}, urldate = {2023-03-14}, booktitle = {2022 13th {International} {Conference} on {E}-business, {Management} and {Economics}}, publisher = {Association for Computing Machinery}, author = {Phillips, Jenny O. L. and Oliveira, Nelio}, month = nov, year = {2022}, note = {0 citations (Crossref) [2023-03-15]}, keywords = {Economic diversification, Entrepreneurial process, Government entrepreneurship aids}, pages = {563--568}, } @article{negreiros_evaluation_2018, title = {Evaluation of {Deterministic} {Spatial} {Interpolators} with {myGeoffice}©: {The} {Utah} {Grasshoppers} {Case}}, volume = {6}, issn = {2348-0254}, url = {https://www.woarjournals.org/admin/vol_issue1/upload%20Image/IJGAES061602.pdf}, abstract = {The knowledge of spatial distribution of grasshoppers can be very relevant for agricultural planning purposes. On the other hand, the comparison of spatial interpolators for efficiency and reliability reasons is also a key factor to understand interpolation maps outcomes (versus reality). At last, but not least, the use of open Web geographical tools to disseminate true spatial inferential methods to address spatial issues is still quite limited (if none) in high schools and universities, particularly in Geography subjects. If the latter can be addressed with myGeoffice©, the first issue will use the Utah, USA, dataset (58 samples) to layout the spatial distribution of grasshoppers and understand the counties that are more pro to this kind of agriculture infestation. Inverse Distance Weighted (IDW), Moving Average (MA), Multi-quadratic, Inverse Multi-quadratic and Nearest Neighbor (NN) will produce interpolated surfaces of grasshopper’s properties. Efficiency of spatial interpolators was assessed in this writing based on the prediction error’s statistics derived from the difference between the estimation and the real samples on a cross-validation procedure. Remarkably, results show that NN was the most accurate one when compared with the remaining deterministic approaches at sample’s locations.}, number = {6}, journal = {International Journal of Geology, Agriculture and Environmental Sciences}, author = {Negreiros, Joao and Phillips, Jenny O. L.}, year = {2018}, pages = {1--8}, } @phdthesis{ngai_exploring_2019, address = {Macau}, title = {Exploring the role of vocational education in promoting the diversification of {Macao}'s industry: a study of the cultural and creative industries}, shorttitle = {Exploring the role of vocational education in promoting the diversification of {Macao}'s industry}, url = {http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=173242&query_desc=kw%2Cwrdl%3A%20MCD}, language = {eng}, school = {University of Saint Joseph}, author = {Ngai, Hio Peng}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2019}, keywords = {Thesis and Dissertations Master of Community Development (MCD), University of Saint Joseph}, } @phdthesis{tam_effect_2019, address = {Macau}, title = {The effect of managers' cultural and educational background on management style: a study of middle level managers in {Macao}}, shorttitle = {The effect of managers' cultural and educational background on management style}, url = {http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=173243&query_desc=kw%2Cwrdl%3A%20MCD}, language = {eng}, school = {University of Saint Joseph}, author = {Tam, Hoi Iong}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2019}, keywords = {Thesis and Dissertations Master of Community Development (MCD), University of Saint Joseph}, } @phdthesis{chen_how_2022, address = {Macau}, title = {How {Does} {Employer} {Brand} {Affect} {Employer} of {Choice}? {A} {Case} {Study} of {Two} {Macau} {F}\&{B} {Groups}’ {Employer} {Branding} {Comparisons}}, shorttitle = {How {Does} {Employer} {Brand} {Affect} {Employer} of {Choice}?}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=201213&query_desc=an%3A20696}, language = {eng}, school = {University of Saint Joseph}, author = {Chen, Zhi Yi}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2022}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{mui_employee_2021, address = {Macau}, title = {Employee {Motivation} in {Social} {Enterprise}: {The} {Case} of {Caritas} {Elderly} {Care} {Services} in {Macau}}, shorttitle = {Employee {Motivation} in {Social} {Enterprise}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=176656&query_desc=an%3A20696}, language = {eng}, school = {University of Saint Joseph}, author = {Mui, Un Kei}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2021}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @article{iong_examining_2022, title = {Examining the impact of behavioral factors on the intention of adopting {E}-government services: {An} empirical study on the hard-to-reach groups in {Macao} {SAR}, {China}}, volume = {71}, issn = {0160-791X}, shorttitle = {Examining the impact of behavioral factors on the intention of adopting {E}-government services}, url = {https://www.sciencedirect.com/science/article/pii/S0160791X22002482}, doi = {10.1016/j.techsoc.2022.102107}, abstract = {In government studies, electronic government has become a hot topic in recent decades. Many scholars believe that soon, the government might not be able to operate smoothly without the help of ICTs as the Internet has been overwhelming people's daily lives already. In analyzing people's behavioral factors towards adopting e-government services, most studies targeted the adult population, while those in the hard-to-reach groups are minimal. This study was designed especially to understand the behavioral factors of the younger generation aged between 18 and 24 and the senior citizens above 60 on their adoption of e-government services in Macao SAR. Sixteen in-depth interviews were conducted based on the semi-structured interview questions developed from the prior literature on the Theory of Planned Behavior and e-government studies. Six significant findings are yielded, which could serve as an important reference for policymakers designing e-government policy and promoting its implementation strategy. These behavioral factors also contribute empirical data to support the theoretical framework of TPB in the context of Macao SAR e-government services.}, language = {en}, urldate = {2022-09-15}, journal = {Technology in Society}, author = {Iong, Kit Yeng and Phillips, Jenny O. L.}, month = nov, year = {2022}, note = {0 citations (Crossref) [2022-09-21]}, keywords = {Electronic government, Hard-to-reach groups, In-depth interviews, The theory of planned behavior}, pages = {102107}, } @phdthesis{iong_conceptual_2022, address = {Macau}, title = {A {Conceptual} {Model} of {Behavioral} {Factors} {Affecting} the {Adoption} of {E}-government {Services} in {Macao} {SAR}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=201223}, abstract = {Information and communication technologies (ICTs) are highly associated with the study of e-government, and many scholars believe that within the coming decades, government operation and policy decision-making cannot persist without the use of ICTs (Van Dijk, 2018). This thesis aims to generate a conceptual framework of the behavioral factors that could contribute to the acceleration of the implementation of e-government services in Macao SAR. Rather than regarding e-government services as a goal to be realized in traditional practice through evaluating the outcome, a process-oriented study was conducted. The e-government services are regarded as advanced tools in the 21st century to transform Macao into a smart city. The design of the process-oriented approach and the comparative study of four groups of Macao citizens' behavioral intentions are solidly supported by the research gaps identified in the literature review of e-government studies in an international perspective and the actual context of local Macao studies. Under the framework of the Theory of Planned Behavior (Ajzen, 1985, 1991), the behavioral factors of the general public and civil servants are investigated through a qualitative approach, and the findings are triangulated from various aspects. Firstly, a systematic literature review of TPB was conducted thoroughly to better understand the current study of e-government around the world. Secondly, a content and thematic analysis of the official documents and articles from local press media and research institutes related to the topic of e-government services was carried out to demonstrate a more comprehensive picture of the current problems of implementing iv and adopting e-services in Macao SAR. Observations in some government premises that provided e-services and 40 in-depth interviews were conducted to generate detailed and first-hand data. Key issues were extracted from the interviewees’ narratives and daily actual usages. Different conceptual models for different age groups and civil servant group were formed. Special attention was paid to analyzing the "hard-to-reach" groups' behavioral intentions. Research limitations identified from the previous literature were overcome partially in this study too. After comparing the similarities and differences, a new conceptual model of significant behavioral factors that affect the behavioral intentions in adopting e-government services was built. Results and findings from the analysis could be used to develop effective interventions by the government policymakers in responding to the behavioral change of the general public in the aspect of e-government services acceptance and adoption}, language = {eng}, school = {University of Saint Joseph}, author = {Iong, Kit Yeng}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2022}, keywords = {Thesis and Dissertations PhD in Government Studies (D-GS), University of Saint Joseph}, } @phdthesis{hau_study_2021, address = {Macau}, title = {A {Study} of {Social} {Enterprises} in {Macau}: {The} {Contributing} {Factors} to {The} {Development} of {Hybrid} {Social} {Enterprises}}, shorttitle = {A {Study} of {Social} {Enterprises} in {Macau}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=176722&query_desc=kw%2Cwrdl%3A%20A%20Study%20of%20Social%20Enterprises%20in%20Macau}, language = {eng}, school = {University of Saint Joseph}, author = {Hau, Pak Kei}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2021}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{ao_study_2022, address = {Macau}, title = {Study of management style in {Canada}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=201690&query_desc=an%3A%2220571%22}, language = {eng}, school = {University of Saint Joseph}, author = {Ao, Ka Chon}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2022}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{chan_till_2022, address = {Macau}, title = {Till {Death} {Do} ({Not}) {Us} {Part}: {Elderlies}’ {Preparation} on {Wealth} {Transmission} and the {Effectiveness} of {Testaments} in {Macao}}, shorttitle = {Till {Death} {Do} ({Not}) {Us} {Part}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=201186&query_desc=an%3A27344}, language = {eng}, school = {University of Saint Joseph}, author = {Chan, Hong Kei}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2022}, keywords = {Thesis and Dissertations Master of Community Development (MCD), University of Saint Joseph}, } @article{diakite_motives_2019, title = {Motives of {Traditional} and {Emerging} {Donors} in {Aid} {Giving}: {Comparative} {Study} between {China} and {France}}, volume = {2}, shorttitle = {Motives of {Traditional} and {Emerging} {Donors} in {Aid} {Giving}}, url = {https://zenodo.org/record/3594277#.YBtkopMzZTY}, doi = {10.31014/aior.1991.02.04.140}, abstract = {Since the beginning of bilateral aid giving in the aftermath of the Second World War, the motives for aid giving have changed from being purely political and humanitarian to a mix of different interests. While poverty reduction is frequently stated as the goal of aid giving, it is commonplace for donors to use aid to advance their national interests. The rise of new, emerging donors is creating discussion in both the political and academic fields of aid giving. Traditional or western donors see emerging donors, such as China’s efforts in aid-giving as seeking the natural resources of the recipient countries. This paper provides a historical analysis of the aid-giving motivations underlying an emerging donor, China, and a traditional donor, France. The motives for China’s and France’s aid giving to African countries, with special focus on Guinea, show a great number of similarities.}, language = {eng}, number = {4}, urldate = {2021-02-04}, journal = {Journal of Social and Political Sciences}, author = {Diakite, Ansoumane D. and Phillips, Jenny O. L.}, month = dec, year = {2019}, note = {1 citations (Crossref) [2022-09-21]}, keywords = {Aid Giving Motives, Emerging Donor, Traditional Donor, Poverty Reduction}, pages = {1026--1037}, } @article{iong_transformation_2023, title = {The transformation of government employees’ behavioural intention towards the adoption of {E}-government services: {An} empirical study}, volume = {7}, issn = {2590-2911}, shorttitle = {The transformation of government employees’ behavioural intention towards the adoption of {E}-government services}, url = {https://www.sciencedirect.com/science/article/pii/S2590291123000906}, doi = {10.1016/j.ssaho.2023.100485}, abstract = {Electronic government is increasingly dominant in the study of public administration. In analysing people's behavioural factors towards the adoption of e-services, most previous studies targeted the adult population, while those on government employees are minimal. Government employees have an essential function in the process of government operation; they can be regarded as the principal medium of communication between the service provider (government) and the end-users (citizens). This study was designed to understand the government employees' behavioural factors on their intentions towards adopting e-government services. A set of semi-structured interview questions was developed based on the prior literature on the Theory of Planned Behaviour (TPB) and e-government studies. Ten in-depth interviews were conducted in Macao SAR (Special Administrative Region). In addition to analysing the three primary constructs of TPB, the factor of Trust and some enablers and hindrances were identified. Significant findings were yielded while investigating how the government employees perceived the e-services and how they regarded the general public's perception of this issue. This contextualisation would help policymakers look at this issue from different perspectives and design feasible interventions according to group alignment strategies.}, language = {en}, number = {1}, urldate = {2023-03-27}, journal = {Social Sciences \& Humanities Open}, author = {Iong, Kit Yeng and Phillips, Jenny O. L.}, month = jan, year = {2023}, keywords = {Electronic government, Government employees, In-depth interviews, The Theory of Planned Behaviour}, pages = {100485}, } @inproceedings{chan_factors_2023, address = {New York, NY, USA}, series = {{ICEME} '23}, title = {Factors influencing disability inclusion practice on social media}, isbn = {9798400708022}, url = {https://dl.acm.org/doi/10.1145/3616712.3616790}, doi = {10.1145/3616712.3616790}, abstract = {Digital inclusion in Macao is in the very beginning stage, and disability inclusion practice on social media in producing and promoting accessible social media content and needs is hard to find. This study aims to analyse the factors that influence communication staff's practice of disability inclusion on social media by using the combined employee behaviour and communication process model to provide suggestions to management who wants to promote disability inclusion practice on social media.The Service Centre for the Deaf of the Macau Deaf Association (MDA) was selected as the object for this case study. The online social media used for MDA's communication was analysed, and semi-structured in-depth interviews with members of the Association were conducted. The research findings showed that, except for the reward structure, factors examined from the work environment in terms of organisation, supervision and co-workers; communication staff themselves; outcomes of accessible social media communication; audience and feedbacks show relations with disability inclusion practices on social media. The delivery of inclusive culture, the influential power of disability stakeholders and the positioning of social media platforms are the key influencing factors.The interesting part of this study is that people without disabilities seem to be excluded from the disability inclusion practice carried out on MDA's Facebook. Their social media content is highly accessible to deaf and hard-of-hearing audiences yet seems not to involve the general public. The study object is a good model for producing accessible content, yet the optimisation of promoting social media accessibility needs further exploration.}, urldate = {2024-01-24}, booktitle = {Proceedings of the 2023 14th {International} {Conference} on {E}-business, {Management} and {Economics}}, publisher = {Association for Computing Machinery}, author = {Chan, Joye Wai Peng and Phillips, Jenny O.L.}, month = dec, year = {2023}, keywords = {Accessible Social Media (ASM), Disability Employment, Disability Inclusion, Macau Deaf Association}, pages = {131--139}, } @phdthesis{sousa_feasibility_2022, address = {Macau}, title = {Feasibility study of a {Glamping} {Business} in óbidos, {Portugal}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=178648&query_desc=an%3A20696}, language = {eng}, school = {University of Saint Joseph}, author = {Sousa, Eugénio Ricardo de}, collaborator = {Phillips, Jenny Oliveros Lao}, year = {2022}, keywords = {Theses and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{marcelo_corporate_2021, address = {Macau}, title = {Corporate {Social} {Resopnsibility} {Practices} in {Macau}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=176723&query_desc=an%3A20696}, language = {eng}, school = {University of Saint Joseph}, author = {Marcelo, Nicole Chantal Clemente}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2021}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{tique_development_2021, address = {Macau}, title = {Development of {Cultural} {Tourism} in {Macau} through the {Visual} and {Performing} {Arts}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=176655&query_desc=an%3A20696}, language = {eng}, school = {University of Saint Joseph}, author = {Tique, Ana Teresa Leal}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2021}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{lampo_adapting_2020, address = {Macao}, type = {{PhD} in {Business} {Administration}}, title = {Adapting the {Unified} {Theory} of {Acceptance} and {Use} of {Technology} 2 ({Utaut} 2) to {Explain} {Acceptance} of {Battery} {Electric} {Vehicles}: {Evidence} {From} {Macau}}, shorttitle = {Adapting the {Unified} {Theory} of {Acceptance} and {Use} of {Technology} 2 ({Utaut} 2) to {Explain} {Acceptance} of {Battery} {Electric} {Vehicles}}, url = {http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=174665}, abstract = {Vehicles solely powered by electricity are a major technological innovation that combines individual transportation needs and environmental sustainability, yet their market penetration is low. Research has traditionally indicated factors such as the vehicle’s purchasing price, driving range, and charging time as the main barriers to adoption. However, the decision to adopt a technology also depends on what the technology represents to the user; therefore, other factors may be important to explain individuals’ behavior. This study is a quantitative and cross-sectional look at the behavioral intention to adopt battery electric vehicles (BEVs) technology in the context of Macau. The research builds on the unified theory of acceptance and use of technology 2 (UTAUT 2) (Venkatesh et. al., 2012) to explain the characteristics of the local consumers. Besides the addition of image and environmental concern to the theoretical model, the study also put forward and evaluate the construct of technology show-off, an original measure of the visible and experiential characteristics of a technology. A sample of 236 Macau residents was analyzed by structural equation modeling (SEM). The analysis of the data supported the explanatory and predictive power of our model and helped to describe the idiosyncrasies of local residents. The results provide insights related to individual technology acceptance that could be useful in designing more accurate strategies and fostering the uptake of BEVs in Macau or markets that share similarities}, language = {eng}, school = {University of Saint Joseph}, author = {Lampo, Alessandro}, collaborator = {Silva, Susana Costa and Lao-Phillips, Jenny Oliveros}, year = {2020}, keywords = {PhD in Business Administration (D-BA), Thesis and Dissertations, Thesis and Dissertations PhD in Business Administration (D-BA), University of Saint Joseph}, } @phdthesis{lestro_financial_2022, address = {Macau}, title = {The {Financial} {Valuation} of {Walmart} {Inc}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=201211&query_desc=an%3A20696}, language = {eng}, school = {University of Saint Joseph}, author = {Lestro, Gonçalo Nuno das Neves Arrojado}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2022}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @article{phillips_transgenerational_2018, title = {Transgenerational {Entrepreneurship} {In} {Chinese} {Family} {Businesses}: {Proposal} {For} {A} {Model} {Of} {Work}-{Life} {Synergy}}, copyright = {Creative Commons Attribution 4.0, Open Access}, shorttitle = {Transgenerational {Entrepreneurship} {In} {Chinese} {Family} {Businesses}}, url = {http://scholarly.org/pdf/display/transgenerational-entrepreneurship-in-chinese-family-businesses-proposal-for-a-model-of-work-life-synergy}, doi = {10.5281/ZENODO.1317166}, abstract = {Family business are the dominant form of business in the world, and Chinese family business (CFB) is a unique type of family business that relies on collective action to survive. This paper argues that in CFBs, entrepreneurial actions are transgenerational collective endeavors, and successors are groomed as stewards of the family legacy. Work-life relationship in CFBs is about synergy and not balance because the family identity is the business identity, and vice-versa. Using five in-depth case studies, this research introduces an alternative understanding of CFBs and proposes a model of work-life synergy in transgenerational entrepreneurship based on discussion of five theory-based propositions. This model explains that through emphasizing on the business family's shared value and entrepreneurial legacy, elements of trust, shared identity and stewardship of family members are enhanced which leads to collective action and goal of the business family, resulting in transgenerational entrepreneurship. Limitations and future research are presented.}, language = {en}, urldate = {2021-02-04}, author = {Phillips, Jenny O. L. and Osorio, Arturo E. and Alves, José}, month = may, year = {2018}, note = {Publisher: Zenodo}, keywords = {Chinese family business, family legacy, stewardship, transgenerational entrepreneurship, work-life synergy.}, } @phdthesis{chu_comparative_2023, address = {Macau}, title = {Comparative study: {The} {Human} rights situation in {China}, the {USA} and {Europe}}, shorttitle = {Comparative study}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=208105}, abstract = {This thesis mainly discusses and compares the human rights situation and the problems in China, the USA and the UK. Also, the thesis will give the solution of how to make the world's human rights situation more fairly. Because we sometimes listen to these countries use cruel ways to suppress the opponents from the news. So I think this will be very suitable for understanding the current human rights situation, problems and movements in these countries. This thesis mainly uses the secondary data analysis method to collect and analyse the data. After analysing the data, three main issues affecting human rights were identified. These issues are race, religion, and network privacy. Other important factors still influence human rights, but this dissertation focused on the three issues identified. Finally, I will give two to three recommendations to practice human rights more fairly. Although the step will be very small, we can greatly improve the fair human rights in the future}, language = {eng}, school = {University of Saint Joseph}, author = {Chu, Pok Tou and Lao-Phillips, Jenny Oliveros}, collaborator = {University of Saint Joseph}, year = {2023}, keywords = {China, Europe, Human rights, Human rights situation, Thesis and Dissertations Master of Government Studies (MGS), USA, United Kingdom, University of Saint Joseph}, } @phdthesis{ao_50_2023, address = {Macau}, title = {The 50 {Reasons} for {Voluntary} {Turnover}: {A} {Qualitative} {Exploration} of {Factors} {Contributing} to {Former} {Teacher} {Attrition} in {Macau}}, shorttitle = {The 50 {Reasons} for {Voluntary} {Turnover}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=212123}, abstract = {Teacher turnover is a global issue that has not received much research attention in Macau despite studies indicating that teachers in the region experience high levels of stress and burnout. Given that private school teachers account for a significant proportion (88.6\%) of the non-tertiary education system in Macau, this qualitative study focused on this specific group who voluntarily resigned from their positions. Through in-depth interviews with 13 former teachers from different kindergartens, primary, and secondary schools, the research identified 50 reasons categorized into 15 factors under three categories. Although schoolrelated factors account for the most, personal reasons were found to be the primary driver. The findings of the study highlight the complex nature of teacher turnover which can be attributed to both single and multiple factors, in both direct and indirect forms. The factors could also interplay in both unidirectional and mutual relationships. A conceptual framework for teacher turnover in Macau was developed to address the 15 contributing factors and the complex interplay of these factors. This study could fill the gap in the literature and serve as a valuable resource for policymakers and school leaders seeking to reduce teacher attrition rates in the region}, language = {eng}, school = {University of Saint Joseph}, author = {Ao, I. Leng}, collaborator = {Lao-Phillips, Jenny Oliveros and University of Saint Joseph}, year = {2023}, keywords = {Macau, Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph, leavers, teacher turnover}, } @phdthesis{lei_consumer_2023, address = {Macau}, title = {Consumer purchase intention towards floral products: a study based on the five consumption values}, shorttitle = {Consumer purchase intention towards floral products}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=216202}, abstract = {This dissertation focused on the consumers’ consumption behavior in Macau flower retailers. It revealed what factors affect consumers’ choice of flower shops during purchase. Also, what contributes to the customers’ loyalty towards a flower retailer by having interviews with the female target groups aged between 20 to 50 who work in the office. This study is important to the flower business owner because the result can allow them to understand the thoughts and feelings of their consumer. By interviewing 11 heavy users of floral products with 16 questions based on the five consumption values, we can communicate with the consumers directly and learn the reasons behind their purchasing behavior. Questions have been divided into 5 consumption values according to the previous research by (Sheth, Newman, \& Gros, 1991), including functional, conditional, social, emotional, and epistemic values. The research has collected data on how and at what level these values may affect consumer consumption choices individually. The finding part analyzed the reason why those values affect consumers’ choices. Most of the interviewees stated that service is the most important compared to quality because the owner should be enthusiastic to provide product information and understand the consumer very well to impress and retain them with good personal service}, language = {eng}, school = {University of Saint Joseph}, author = {Lei, Si Nga}, collaborator = {Lao-Phillips, Jenny Oliveros and University of Saint Joseph}, year = {2023}, keywords = {Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph, consumption behavior, floral product, purchase intention}, } @phdthesis{chan_attractiveness_2023, address = {Macau}, title = {The attractiveness of {Taobao}: why do people always come back despite negative feedback}, shorttitle = {The attractiveness of {Taobao}}, url = {https://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=216201}, abstract = {Online shopping in Macau has developed rapidly in recent years. And the success of Taobao is significantly hard to not notice. Its’ sales are breaking the record every year. However, there are a lot of negative comments towards Taobao. Various researches and data have shown that live-streaming is one of the biggest contributions towards Taobao’s sales and record breaking. This research aims to investigate deeply to understand how Taobao counters those issues and the role of live-streaming in relation to it. Based on a review of the literature in the relevant areas , qualitative methodology is adopted after thorough considerations. A small sample size of 10 were selected to conduct semi-structured in-depth interviews and the participants agreed to respond to answer the original interview questions and the follow-up questions. Analysis of the responses demonstrated e-customer service is the most influential variable towards repurchase intention. Live-streaming strategy can effectively and directly reduce constomer’s uncertainty of products and increase the efficiency of responsiveness. And product uncertainty and responsiveness speed are variables that impact purchase intention. The result demonstrated live-streaming's effectiveness in combating multiple negative aspects of Taobao and strengthening the positive aspects. On this basis, live-streaming is an impactful method to combat Taobao. In addition, e-service in terms of sufficiency of the staff’s communication skill have been found important towards customer’s satisfaction. A gap related to such an issue has been recommended in the further research recommendations along with other factors or sample groups, which are needed to explore deeply in the future}, language = {eng}, school = {University of Saint Joseph}, author = {Chan, Nga Man}, collaborator = {Lao-Phillips, Jenny Oliveros and University of Saint Joseph}, year = {2023}, keywords = {Authenticity, Customer satisfaction, E- Service quality, Repurchase intention, Taobao, Thesis and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{simoes_towards_2019, address = {Macau}, title = {Towards an architecture center in {Macau}: vision and feasibility}, shorttitle = {Towards an architecture center in {Macau}}, url = {http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=173236&query_desc=an%3A20696}, language = {eng}, school = {University of Saint Joseph}, author = {Simões, Ana Filipa Brito da Cruz Rodrigues}, collaborator = {Lao-Phillips, Jenny Oliveros}, year = {2019}, keywords = {Theses and Dissertations Master of Business Administration (MBA), University of Saint Joseph}, } @phdthesis{lau_enhancing_2020, address = {Macau}, title = {Enhancing {Learning} of {Accounting} for {Non}-{Accounting} students: {Through} {Lens} of {Theory} of {Planned} {Behavior} and {Experiential} {Learning} {Styles}}, url = {http://library-opac.usj.edu.mo/cgi-bin/koha/opac-detail.pl?biblionumber=174642}, abstract = {This thesis aims to explore how learning accounting for non-accounting major students could be enhanced through a comprehensive framework connecting individual attributes and learning approaches. While accounting is considered an important and mandatory discipline for business students, it is also considered a difficult subject which deters students’ engagement in the subject. Although the issue has been widely recognized, there are relatively less discussions on possible remedies. Learning accounting is a dynamic process that go beyond the traditional one-to-many learning and teaching settings, all factors revolving the students’ learning environment and process, altogether determine and affect the learning efficiencies. A meta-analysis was first performed to understand the standings of accounting education and to identify gaps within existing literatures in the field of management, accounting, tourism and general education researches. A documentary review on the curricula of all Macau HEI programs involving compulsory accounting courses was also conducted to understand the role and significance of accounting courses for non-accounting college students in Macau. Based on the literature review, this study borrows constructs from theory of planned behavior (TPB) models in its research framework. It attempts to provide a comprehensive framework to understand how students learn accounting efficiently by delving into individual learning styles of the students and their perceived helpfulness and self-efficacy, in respective to different learning techniques. Due to its exploratory nature, a mixed method of qualitative and quantitative methodology is adopted, where both focus group discussions and in-depth interviews are performed with non-accounting students to elicit understandings on student’s difficulties in learning accounting and their preferences for different learning styles. Then, a full-scale quantitative survey is conducted in a Macau higher education institute to assess the learning efficiencies of accounting in different situations. A triangulation with feedback from faculties and administrators are also elicited to provide alternate dimensions on the issues. With no surprise, there is no one best 3 teaching style or method for all students, this thesis contributes to accounting education research by provide a comprehensive diagnosis on the all-round learning stimulus and hindrance in learning accounting. At the end, recommendations are provided for accounting educators to emphasize on the uniqueness of students and to encourage a more dynamic and open environment for learning. Limitations of the studies are also discussed}, school = {University of Saint Joseph}, author = {Lau, Meng Chan}, collaborator = {Negreiros, João Garrott Marques and Lao-Phillips, Jenny Oliveros}, year = {2020}, keywords = {PhD in Business Administration (D-BA), Thesis and Dissertations, University of Saint Joseph}, } @article{marques_importance_2020, title = {The {Importance} of {Readiness} for {Change}, a {Leadership} {Perspective} {Based} on a {Case} {Study} in {Macau}, {SAR} {China}}, doi = {10.18178/joams.8.4.116-120}, journal = {Journal of Advanced Management Science}, author = {Marques, João and Reis, Joana and Phillips, Jenny O. L. and Diakite, Ansoumane}, month = jan, year = {2020}, note = {0 citations (Crossref) [2022-09-21]}, pages = {116--120}, }