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Purpose – The purpose of this paper is to empirically investigate the extent of the reported low affective commitment compared to continuance commitment of Chinese casino dealers, to discern if there is a significant difference between the two types of commitment, and to identify factors that could explain the difference between them. Design/methodology/approach – Questionnaire data were obtained from 247 Chinese casino dealers working for the three major casino groups in Macau. Correlations and regressions were used to analyze the data. Findings – Dealers’ affective commitment was significantly lower than their continuance commitment, suggesting dealers do not like their jobs but do not leave them, which indicates they have cognitive dissonance about their jobs. Organizational socialization, organizational support, and supervisor integrity were positively correlated with affective commitment; while value of money, pay satisfaction, and neuroticism, were positively correlated with continuance commitment. Organizational support was the strongest predictor of affective commitment, while the value they place on money was the strongest predictor of continuance commitment. Practical implications – Casino managers could improve dealers’ affective commitment by facilitating their organizational socialization, especially training and rewards for their work, providing greater organizational support, and fair and supportive treatment from their supervisors. Originality/value – This is the first study to provide evidence of the difference between affective and continuance commitment in Chinese society, and identifies factors that influence each type of commitment, and may help resolve the employees’ dilemma about their jobs, which is an important concern for Chinese managers.
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OBJECTIVES: To investigate the effects of different Chinese terms for mental illness and related symptoms on the attitudes of adolescents towards sufferers of a mental illness. METHODS: A survey of 578 secondary school students attending 4 schools in Macao was conducted. Each student read a short passage about a new student with a mental illness joining their class. Different versions used different labels to refer to the illness of the new student. The symptoms describing the new student also varied: either describing positive symptoms of schizophrenia or mild negative symptoms only. The attitudes of participants to the new student described were measured. RESULTS: There were significantly more negative attitudes towards the sufferer of a mental illness referred to with a psychiatric label, compared with a general label 'illness'. Participants also expressed significantly more negative attitudes when positive symptoms of schizophrenia were used to describe the new student. The results are discussed in terms of the influence of labels and symptoms on attitudes towards mental illness. CONCLUSIONS: These results supported the existence of 2 additive costs in terms of negative attitudes towards sufferers of mental illness, one associated with the label and the other associated with the symptoms.
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