The transformation of government employees’ behavioural intention towards the adoption of E-government services: An empirical study

Resource type
Authors/contributors
Title
The transformation of government employees’ behavioural intention towards the adoption of E-government services: An empirical study
Abstract
Electronic government is increasingly dominant in the study of public administration. In analysing people's behavioural factors towards the adoption of e-services, most previous studies targeted the adult population, while those on government employees are minimal. Government employees have an essential function in the process of government operation; they can be regarded as the principal medium of communication between the service provider (government) and the end-users (citizens). This study was designed to understand the government employees' behavioural factors on their intentions towards adopting e-government services. A set of semi-structured interview questions was developed based on the prior literature on the Theory of Planned Behaviour (TPB) and e-government studies. Ten in-depth interviews were conducted in Macao SAR (Special Administrative Region). In addition to analysing the three primary constructs of TPB, the factor of Trust and some enablers and hindrances were identified. Significant findings were yielded while investigating how the government employees perceived the e-services and how they regarded the general public's perception of this issue. This contextualisation would help policymakers look at this issue from different perspectives and design feasible interventions according to group alignment strategies.
Publication
Social Sciences & Humanities Open
Volume
7
Issue
1
Pages
100485
Date
2023-01-01
Journal Abbr
Social Sciences & Humanities Open
Language
en
DOI
10.1016/j.ssaho.2023.100485
ISSN
2590-2911
Short Title
The transformation of government employees’ behavioural intention towards the adoption of E-government services
Accessed
3/27/23, 9:53 AM
Library Catalog
ScienceDirect
Citation
Iong, K. Y., & Phillips, J. O. L. (2023). The transformation of government employees’ behavioural intention towards the adoption of E-government services: An empirical study. Social Sciences & Humanities Open, 7(1), 100485. https://doi.org/10.1016/j.ssaho.2023.100485