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Employees are vital for enhancing customer satisfaction and loyalty in service organizations because their proactive involvement is an essential part of delivering the services offered. With the recent rapid growth of tourism in the Macau SAR, service employee workloads are clearly increasing, and consequently one would expect that the incidence of job burnout is rising. This study uses the well-known Maslach Burnout Inventory (MBI) to investigate the relationship between service employees' burnout and their willingness to deliver quality services. Self-administered questionnaires from 110 operational staff in three hotels in Macau have been analyzed. The results indicate that job burnout reduces staff's willingness to deliver quality services and that this effect is moderated by individual staff's level of affective organizational commitment, and their perceptions of the extent of organizational and supervisor support provided by the organization. Based on these results, practical managerial strategies to improve service performance are identified.

The importance of empowerment in service industries is recognized by practitioners and scholars in the West but there has been limited investigation of its impact on the willingness of service personnel in a high power-distance culture. This study examines how empowerment can be facilitated in the high power-distance context of China. Regression and path model analysis using a sample of 290 service employees from six 4-star to 5-star hotels in the Macau SAR China indicate that empowerment positively leads to higher service willingness and this relationship is mediated by performance-based rewards, and organizational and supervisor support. These findings have implications for HR managers considering or using empowerment.

Purpose – Given the diversity which exists among various groups of consumers, the purpose of this paper is to explore students' consumption of non‐alcoholic beverages in Nigeria. Design/methodology/approach – Three focus groups and 20 in‐depth interviews were conducted with students in three universities located in Lagos, Nigeria. Findings – Initial findings indicate that these students' consumption of non‐alcoholic beverages is influenced in many ways. Nevertheless, the most striking of these influences are found to be convenience of purchase, along with availability, price, health concerns, and culture/social reasons. Originality/value – The main contribution of the study lies in the relevance of segmentation, targeting, and positioning activities of business organisations in respect of marketing of non‐alcoholic beverages. Based on the findings, the empirical study will serve as a valuable input to marketers in their planning, analysis, and implementation of appropriate marketing strategies to students vis‐à‐vis the highlighted influences on their consumption of this category of food. It will thus serve as a tool for creating competitive advantage in this prevailing volatile business environment.

South Korea management system has been influenced significantly by their traditional social and religious beliefs for hundreds of years. Yet, the 1997 Asian financial crisis has gradually confirmed this shifted, from the Confucius mentality to a close Westernized system. This paper aims to evaluate this management transition in South Korea. The theoretical model of the convergent-divergent, as proposed by Chatterjee and Nankervis [2006], is applied to identify a number of critical factors. The aforementioned factors altogether have influenced the management system in four main vectors: (A) From seniority to meritocracy performance management; (B) From consultative to individualistic decision-making style; (C) From ignoring to embracing corporate governance; (D) From avoiding to improving environmental sustainability.

We report the initial findings of an ongoing, long-term investigation into subjective quality of life in Macau, a Special Administrative Region of China. Data were collected via quarterly public surveys (2007 to 2009; n = 8,230), as part of the Macau Quality of Life Report. The main aims of the study were to: (a) ascertain the public’s satisfaction with life and with the regional situation in Macau; (b) confirm the utility of the International Wellbeing Index (IWI) as a measure of subjective life quality; and (c) contribute to ongoing discussion in the literature on quality of life in China. The data indicated moderate levels of personal (PWI = 64.4; range 63–66.7) and national (NWI = 59.7; 57.4–63.7) wellbeing across the study period, which implies that residents in Macau are generally satisfied with life. The lowest scores were reported in the first quarter of 2009, a period of great economic uncertainty in Macau and the world, but were positioned within the normative range. The IWI demonstrated good psychometric performance, consistent with previous studies in China and the West, which confirmed its utility. These findings are discussed in relation to the IWI’s theoretical underpinnings and the literature.

We critically review studies of subjective wellbeing conducted in China by the International Wellbeing Group, and we evaluate the International Wellbeing Index (IWI), a new instrument they developed. Subjective wellbeing was positive and similar in studies across China, and conformed to the normative range. Its resilience (PWI = 61.2–67.1) mirrors survey findings conducted in Western countries, in agreement with Subjective Wellbeing Homeostasis. Reliability, validity and psychometric analyses support the utility of the IWI as a measure of subjective wellbeing. Our conclusions have implications for research and social development in China, discussed further in this review.

If Australia has been subject to major influences by the United States and European countries, why is its economy healthier than their counter partners? What are the economic foundations that underline this anti-counter cycle of financial worldwide crisis from Australia? What are some of the lessons that countries from Europe that have not fared during the current financial worldwide crisis should learn from Australia? The purpose of this paper is to review the present Australian management system. Four changes are identified including embracement of corporate governance, a shift to adopt more R&D activities, a shift to adopt environmental sustainability practices and emerging corporate social responsibility. On the conclusions settings, a recap and recommendation on how Portugal, a member of the PIGS (Portugal, Italy, Greece and Spain) Southern European Countries club forgot to embrace directives that have been applied in Australia, to avoid the actual financial and identity crisis.

This article explores how state and society relations have been affected by the development of information technology in China over the past 20 years. It argues that despite all the transformative changes that such technology has helped bring about, ?benefits? have to be weighed in terms of both empowerment of society and strengthening of state capacity. Ultimately, the digital challenge has not translated into a weakening of the authoritarian state, and this can be explained by the very nature of the party-state in China and how it has managed to make use of communication tools that prove to be both constructive and divisive.

One of the six gaming concession holders in Macao, Macao Entertainment Corp (MEC)1, undertook to centralize three casino/entertainment properties through utilization of a centralized Enterprise Resource Planning (ERP) in April 2010. The Supply Chain (SC) department was the first to apply the ERP in...

One of the purposes of this study is to evaluate how the choice of teaching method can be assisted by knowledge of a student’s personality type and learning style. The present research is undertaken in the context of Web 2.0 tools use within the Portuguese literature subject at Escola Portuguesa de Macao (EPM). The Felder-Soloman index of learning style (ILS) and the Myers-Briggs Type Indicator (MBTI) based upon Jung’s theory of psychological nature were used as measures of learning style and personality type with 8th grade EPM students. Descriptive and chi-squared correlation statistical results of the associations between personality and learners types are presented. These results are discussed positing that the knowledge of student’s personality traits and learning styles together may have a notable implication for teaching methods.

This article reviews the role that the Macao Special Administrative Region (SAR) plays in China’s cultural and public diplomacy through training programmes organised by the Macao Forum and tailored for the elite of the world’s Portuguese-speaking countries (PSCs). It begins with a review of China’s approach to key instruments of its soft-power offensive and strategy towards the developing world, followed by an overview of Beijing’s linkages with each PSC. Formulated as an expression of China’s cultural diplomacy towards the PSCs, the seminars of the Macao Forum serve as a kind of cooperation in which the provider party—rather than delivering tangible goods and services such as food, money, loans or infrastructure—actually offers grey matter in the form of ideas for initiatives in public policies and reforms, in order to foster further economic development and administrative rationalisation. Adding to an intense debate and substantial literature that discuss quantitatively and qualitatively China’s role in and aid provision to Africa, the authors argue that China, through the Macao Forum’s training programmes, courts the developing PSCs by building the capacity of their human capital, targeting in particular those in the public and private sectors who are in a position to implement their ideas.

The pathophysiological mechanisms of arterial hypertension during hemodialysis (HD) in patients with end-stage renal disease (ESRD) are still poorly understood. The aim of this study is to investigate physiological, cardiovascular and neuroendocrine changes in patients with ESRD and its correlation with changes in blood pressure (BP) during the HD session. The present study included 21 patients with ESRD undergoing chronic HD treatment. Group A (study) consisted of patients who had BP increase and group B (control) consisted of those who had BP reduction during HD session. Echocardiograms were performed during the HD session to evaluate cardiac output (CO) and systemic vascular resistance (SVR). Before and after the HD session, blood samples were collected to measure brain natriuretic peptide (BNP), catecholamines, endothelin-1 (ET-1), nitric oxide (NO), electrolytes, hematocrit, albumin and nitrogen substances. The mean age of the studied patients was 43±4.9 years, and 54.6% were males. SVR significantly increased in group A (P<0.001). There were no differences in the values of BNP, NO, adrenalin, dopamin and noradrenalin, before and after dialysis, between the two groups. The mean value of ET-1, post HD, was 25.9 pg ml−1 in group A and 13.3 pg ml−1 in group B (P=<0.001). Patients with ESRD showed different hemodynamic patterns during the HD session, with significant BP increase in group A, caused by an increase in SVR possibly due to endothelial dysfunction, evidenced by an increase in serum ET-1 levels.

This paper presents an algorithm that applies metrics derived from automatic QRS detection and segmentation in electrocardiogram signals for analyzing Heart Rate Variability to study the evolution of metrics in the frequency domain of a clinical procedure. The analysis was performed on three sets of elderly people, who are categorized according to frailty phenotype. The first set was comprised of frail elderly, the second pre-frail elderly, and the third robust elderly. Investigators from many disciplines have been encouraged to contribute to the understanding of molecular and physiological changes in multiple systems that may increase the vulnerability of frail elderly. In this work, the frailty phenotype can be characterized by unintentional weight loss, as self-reported, fatigue assessed by self-report, grip strength (measured directly), physical activity level assessed by self-report and gait speed (measured). The results obtained demonstrate the existence of significant differences between Heart Rate Variability metrics for the three groups, especially considering a higher preponderance for sympathetic nervous system for the group of robust patients in response to postural maneuver.

Hydrology modeling became a relevant topic for the Cidade da Praia, Cabo Verde, Africa, due to negative impact risk to local population and its assets. The modeling via Geographical Information Systems (GIS) can help the decision-making process of space occupation and characterization for this type of risk. Under the municipalities of Praia, the phenomenon of flash flood is common, causing soil erosion and landslide. This constitutes a risk for the local habitat, particularly in districts with a lack of strong human infrastructures. To simulate, analyze and generate risk maps using GIS to help this county governance authorities for decision-making, thus, becomes the main aim of this article.