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This dissertation investigates the key factors influencing citizens to adopt e-government services in Macao, focusing on the Macao One Account platform. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, the study examines factors such as Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions, with additional factors including Trust and Perceived Risk. This study is essential to provide a guideline for adopting e-government services effectively, helping policymakers and government entities optimize digital platforms for improved service delivery and user engagement. The research employed a quantitative methodology. The survey data was collected through an online survey in Google Forms distributed to Macao residents who use the Macao One Account platform. The responses of the 126 respondents were analyzed using descriptive statistical methods to identify trends and relationships between the key constructs. The findings reflect that performance expectations, effort expectations, trust, and facilitating conditions are the most influential drivers, with social influence playing a more moderate role. Perceived risk is low, indicating minimal concerns about security or privacy. Usability is an important driver, as most respondents find the platform easy to learn and use. Additionally, the users’ attitudes to the e-government platform could be affected by their trust in the government; reducing risk and increasing confidence can improve the platform's reliability to users. This study shows the need to improve the e-government platform by focusing on users. It includes making it easier to use, building trust with strong data protection, and making it accessible to all citizens. These results give ideas for adopting e-government in Macao and offer simple steps for policymakers to create more inclusive digital services.
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This study aims to conduct a comprehensive analysis of the dual effects of Macao's economic diversification policy, with the intention of exploring its role in fostering economic sustainability. By thoroughly examining Macao's economy, which has traditionally been heavily reliant on the gaming and tourism industries, the study uncovers the implementation effects of the economic diversification policy, the challenges it encounters, and its potential influence on the economy's future trajectory. The research utilizes a mixed-methodology approach, integrating extensive quantitative data analysis with qualitative interviews to ensure the comprehensiveness and systematic nature of the findings. The study's outcomes underscore the beneficial effects of Macao's economic diversification policy in stimulating the growth of new industries, bolstering economic resilience, and attracting foreign investment. However, the policy also faces challenges such as skill shortages, uneven resource distribution, and the impact on traditional economic pillar industries. The research indicates that despite certain progress, Macao's economic diversification process still needs to overcome various internal and external obstacles. In response to the research findings, this study proposes a series of targeted recommendations, including strengthening the connection between education and industry, optimizing resource allocation strategies, stimulating innovation and entrepreneurship, and promoting the collaborative development of traditional and emerging industries. These suggestions aim to assist the Macao government in effectively addressing current challenges and laying a solid foundation for the long-term development of Macao's economy.
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As a special administrative region of China, Macau, despite its small size and limited resources, has been actively promoting low-carbon development to address the global climate change challenge. In recent years, Macao has provided important support for achieving the goal of carbon peaking and carbon neutrality by formulating a series of policies, such as energy management, promotion of green buildings and optimization of waste treatment. However, despite the clarity of the policy framework, its actual implementation and effectiveness still need to be systematically reviewed. This study uses a combination of qualitative and quantitative research methods, interviews and questionnaires to gain an in-depth understanding of the social acceptance and public participation of policies, and quantitative data to analyze the implementation effects of policies, with a view to revealing the advantages and disadvantages of low-carbon policies in Macao. The research results will systematically evaluate the effectiveness of low-carbon policies in Macao from multiple levels. On the one hand, quantitative data will provide a clear empirical basis for the progress of low-carbon policies; On the other hand, qualitative research will reveal key social and technological barriers to policy implementation, helping to understand the impact of public attitudes and behaviour on policy effectiveness. These results can not only provide reference for Macao's future low-carbon policy adjustment, but also provide experience for other similar cities to cope with similar challenges in low-carbon development. The importance of this study lies in its dual contribution to academia and practice. At the academic level, this study has enriched the theoretical research on low-carbon city development, especially the special challenges of carbon emission reduction in resource-limited cities. At the practical level, the results of this study can directly provide policy makers with specific suggestions for improving low-carbon policies, such as resource allocation, technology introduction and public awareness. Through these analyses, the study hopes to provide a practical roadmap for Macao to achieve its goal of carbon neutrality, as well as a valuable reference for the low-carbon development of similar cities around the world.