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In Macau, gaming is a pillar industry. The job performance of the employees is a determining factor for gaming and integrated resorts’ ability to improve their competitiveness in an evolving environment. Therefore, organizational behavior is an important topic for gaming and integrated resorts. In view of social exchange theory, this study takes the employees of the six gaming and integrated resorts in Macau as sampling. The study would be overviewing how psychological contract fulfillment affects their organizational citizenship behavior in the organization, and relationship between work engagement and their abusive supervision in the six gaming and integrated resorts employees in the Macau gaming and related industry. This study takes psychological contract fulfillment as the independent variable, organizational citizenship behavior as the dependent variable, work engagement as the mediating variable, abusive supervision as the moderating variable. Data was collected through random online questionnaire research method and 257 valid questionnaires were obtained. SPSS statistical software applied for reliability and validity analysis, Pearson correlation and regression analysis. The conclusions are listed in following: (1) Psychological contract fulfillment has a partial positive impact on organizational citizenship behavior ; (2) Psychological contract fulfillment has a partial positive impact on work engagement; (3) Work engagement has a positive impact on organizational citizenship behavior; (4) Work engagement has a positive mediating effect between psychological contract fulfillment and organizational citizenship behavior; (5) Abusive supervision has no moderating effect between psychological contract fulfillment and work engagement; (6) Abusive supervision has no moderating effect between work engagement and organizational citizenship behavior

The current study examined responses from 342 full-time and part-time employees in Macau’s gaming and public sector. The intention was to examine the relationship and explore the effect of organizational culture (innovative, supportive, and bureaucratic) and organizational leadership (transformational and transactional) on employee work engagement (cognitive, emotional, and physical) with the moderating role of organizational commitment (affective and continuance). The objectives of this study are mainly: 1) to explore the relationship between organizational culture and leadership with employee engagement respectively; 2) to further investigate employee engagement and the difference between the gaming sector and the public sector, and 3) to explore the moderating role of organizational commitment between the organizational culture and leadership to employee engagement respectively. Understanding the relationship between these essential elements is crucial for the individual and organization which ultimately leads to a sustainable and utmost performance for the benefit of Macau's constant economic development. While regression analysis represented transformational leadership as the powerful predictor of the three facets of work engagement to employees in both sectors. Though there was no relationship between the variables and the moderators, there was a positive interaction between transformational leadership, affective commitment (TFL x AC), and emotional and physical work engagement of the employees from the gaming sector, there was a positive interaction between innovative culture, affective commitment (IC x AC) and cognitive work engagement and a negative interaction between transactional leadership, continuance commitment (TL x CC) and emotional work engagement in the public sector subgroup. Results were interpreted concerning the organizations, leaders, and employees in both sectors in Macau, followed by a discussion on the implications of enhancing work engagement

The Macau six gaming concessionaires are encouraged to diversify their business activities beyond the gaming sector to promote a more balanced economy in Macau. It is worth noting that a substantial portion of the workforce within these organizations is employed in non-gaming sectors. Unlike previous studies that primarily concentrated on the gaming sector, this study aims to assess the extent of work engagement among all employees, encompassing both gaming and non-gaming employees, within the six gaming concessionaires of Macau. It also aims to explore the correlation between organizational culture and work engagement, as well as the mediating role of job satisfaction in this relationship. The survey design utilized convenience and referral sampling methods to select the sample. A quantitative approach was employed, and data was collected through an online self-response questionnaire with a total of 396 participants. The study findings reveal a positive correlation among all variables, with a particularly strong relationship observed between supportive organizational culture and various aspects of work engagement. Notably, the mediating variable of job satisfaction, specifically the nature of work, had a more significant impact than the direct effect of organizational culture on emotional and physical work engagement. These findings suggest that organizations should prioritize the development of a supportive organizational culture to enhance work engagement. Furthermore, it is crucial to provide employees with motivating and meaningful work that gives them a sense of accomplishment upon completion. Future studies could explore the relationship between organizational culture and work engagement by examining two distinct employee groups, such as local employees and expatriates

This dissertation aims to shed light on the factors derived from employee identity that contribute to corporate volunteering participation. The study explores the influence of perceived organizational support (POS), group cohesion, perceived volunteering meaningfulness, and transformational leadership on engagement in corporate volunteering activities. The study employed a correlational quantitative design, collecting data through a questionnaire survey. The findings reveal that POS and group cohesion positively impact corporate volunteering, with volunteering meaningfulness mediating these relationships. Transformational leadership moderates the effect of volunteering meaningfulness on the relationship between POS and corporate volunteering. This research adds to the literature on identity and corporate volunteering by establishing a connection between employee identity and engagement in corporate volunteering activities. It emphasizes the importance of volunteering meaningfulness as a key factor in this relationship, highlighting the positive influence of POS and group cohesion. By considering both POS and group cohesion as antecedents, this study offers new insights into the understanding of identity and corporate volunteering. Practically, organizations can enhance employee participation in corporate volunteering by cultivating a supportive work environment, showing care for employees' well-being, and recognizing their contributions. Promoting group cohesion through effective communication of organizational goals can increase employee identification and motivation for volunteering. Emphasizing the personal significance of corporate volunteering and highlighting its impact can boost employees' intrinsic motivation and sense of purpose. To implement successful corporate volunteer programs, organizations should provide support and appreciation for employees' efforts, utilize transformational leadership to inspire commitment, and consistently reinforce the value of corporate volunteering. The practical implications of this research provide guidance for organizations seeking effective implementation of corporate volunteer programs as part of their corporate social responsibility strategies. It also holds relevance for researchers interested in exploring the intersection of employee identity and corporate volunteering

The insurance companies in Macau are potentially facing a crisis of high turnover rates, exacerbated by the limited studies conducted on the insurance industry to address this issue, as the gaming and travel industries are currently experiencing a significant demand for human resources due to economic recovery. In light of this, a study was conducted to better understand the attitudes of 105 currently employed insurance agents in Macau insurance companies, specifically their commitment and thoughts of staying or leaving their employers. The study examined several independent variables (distributive justice, perceived organizational support (POS), job satisfaction, and caring climate) in relation to insurance agents’ turnover intention and the role of affective commitment. The aim was to determine the association between these variables and turnover intentions among insurance agents. The snowballing methodology was employed to effectively engage with the insurance agents and gain insights into their perspectives. The results of the statistical analysis revealed positive correlations between all independent variables and affective commitment. Job satisfaction and POS were identified as strong positive predictors. Additionally, mediated regression analyses demonstrated that affective commitment significantly mediated the relationship between all independent variables and turnover intention. Finally, the study provides implications for insurance company management to address and reduce the high turnover rate. Furthermore, the importance of future orientation is further discussed

The researcher aims to understand how Christian and Muslim communities in East Timor cope with and recover from trauma arising from war, violence, and conflict. The research seeks to identify critical spiritual and religious coping mechanisms as present in East Timor (Timor Leste) that could help victims heal and reconstruct their lives after a war trauma experience. The study uses a mixed method, first deploying a quantitative investigation of Christian and Muslim communities in East Timor. The questionnaire aimsto understand how religion and spirituality feature in individuals' coping with trauma and the healing practices prescribed or encouraged by religious institutions and practices. In addition, a qualitative research and thematic analyses have been conducted and added with the facilitation of 6 Interviewees, 3 Muslims, and 3 Christians. This study aimed to investigate trauma levels and religious coping strategies among participants from East Timor. The quantitative findings indicated that the participants experienced a moderate level of trauma, with trouble sleeping being the most significant symptom. The qualitative findings revealed in some participants a high level of traumatic experiences. Recurrent thoughts of traumatic events and feeling jumpy were also prevalent. However, feeling strange around people or objects and feeling personally damaged by the trauma were less common. Regarding coping strategies, participants tended to rely on positive religious coping, seeking a stronger viii connection with God, finding comfort in religious communities and beliefs, and using spiritual interventions to manage emotions and worries, finding healing and a path toward the future. Both Catholics and Muslims employed positive religious coping strategies, with Catholics showing a slightly higher level in their utilization. However, the difference between the two groups was minimal. Positive coping strategies were more frequently used by participants from both religious backgrounds, highlighting their importance in dealing with trauma. Positive religious coping did not significantly impact trauma symptoms, showing no decrease or increase. However, a notable positive correlation existed between negative religious coping and more severe trauma symptoms. Individuals relying on negative coping strategies were more likely to experience heightened trauma symptoms. These findings align with previous research, emphasizing the positive association between Islamic appraisals and religious coping with better post-traumatic adjustment, while trauma-related appraisals are linked to worse adjustment. The study underscores the need to respect individual coping variations and recognizes the impact of negative religious coping on trauma experiences

This research explores the dynamics of stress and social support among professionals in Macao's gambling industry during the COVID-19 pandemic. The economic impact of the pandemic, coupled with the border restrictions, has severely affected Macao's gaming industry, leading to a 70% decrease in gaming revenue and a significant increase in unemployment rates among residents. As a result, many employees have faced downsizing or unpaid leave, posing significant challenges to their daily lives and raising concerns about mental health within the community. To gain a deeper understanding of these changes and the experiences of residents, this research utilized phenomenology as the methodology, employing qualitative interviews. During the recruitment of interviewees, three scales (PSS, MSPSS, and DASS21) were used as screening tools to assess the mental status of participants, allowing for the identification of various combinations of mental states. Through in-depth interviews, significant findings emerged. It was observed that interventions aimed at enhancing social support had a remarkable impact on reducing daily life stress among the interviewees. This included interventions focused on marital relationships, digital communication support, and positive personal beliefs with encouragement. In conclusion, by recognizing and proactively responding to these insights, the industry can create an ecosystem where professionals not only achieve professional excellence but also maintain robust mental and emotional well-being. Future studies should focus on developing holistic support systems within the gaming industry

Adverse Childhood Experiences (ACEs) are common in life trajectories, and continued exposure to childhood adversities has long-term consequences that can lead to lifelong physical, mental, and emotional deficiencies. This study aims to address the research gap in the ACEs context in Macao by enhancing our understanding of the cultural sensitivity, applicability, and acceptability associated with assessing ACEs among Chinese childhood and adolescents in Macao. The study utilized the Chinese version of The International Trauma Exposure Measure – Children and Adolescents (ITEM-CA) to facilitate the exploration of cultural adaptation needs related to ACEs measurement tools in Macao. Employing a qualitative methodology with an explanatory and descriptive design, the study collected opinions and suggestions through an online questionnaire from professionals working with children aged 7-17 years old, as well as parents or caregivers of children within the same age group. Several key findings emerged from the study. Firstly, it underscored the adequacy and pertinence of the Chinese ITEM-CA in covering the topics of traumatic events and deeming it more suitable for children aged 12 or above. Secondly, it emphasized the importance of maintaining anonymity and the involvement of dedicated and trained personnel throughout the ACEs assessment process. Lastly, it highlighted the need to increase public awareness regarding traumatic events and ACEs in Macao society. These findings have significant implications for researchers studying the prevalence of ACEs in Macao and for policymakers in Macao implementing ACEs surveillance. Additionally, there is a recommendation for organization, especially schools, to respond to ACEs using trauma-informed approaches, supporting the well-being of children, fostering resilience, and minimizing the risk of re-traumatization

By discussing various aspects of family functioning, including the intricate nature of family functioning, family dynamics’ impact on adolescent growth and lifelong development, and the COVID-19’s effects on family relationships, it reveals the importance and necessity of assessment instruments in the field of family counselling. And concerning the gap between family research and clinical practice as well as the absence of a singular tool capable of evaluating various family functions comprehensively in the Macao context, the study introduced the Basic Family Relations Inventory (BFRI; or ‘Cuestionario de Evaluación de las Relaciones Familiares Básicas’, CERFB), a self-reported questionnaire based on Linares’ Basic Family Relations Theory. This valuable tool consists of 25 items, assessing simultaneously the quality of family relationships in two basic dimensions—marital and parental functioning. This study aimed to develop the Chinese version of the BFRI and investigate its psychometric properties in the context of Macao. By employing a quantitative research approach, it evaluated the normal distribution, exploratory factor analysis and reliability of the BFRI in a non-clinical snowball and convenience sample of 165 participants with at least one biological child from 12 to 18 years old. In the exploratory factor analysis, the initial factor extraction resulted in four components, reflecting both marital and parental items. This suggested potential overlap and interconnectedness between the marital and parental subsystems. Subsequent analysis identified a three-factor solution, separating marital, negative parental, and positive parental components. This aligned with the factor structure of the original Spanish version of the BFRI. A two-factor solution was also explored, replicating findings from the previous Italian and Portuguese validation of the BFRI despite some inconsistencies in item alignment. The EFA results revealed that the three-factor structure of the Chinese version of the BFRI was the best fitting model for the Macao population. Reliability analysis, assessed through Cronbach’s alpha, indicated satisfactory internal consistency of the scales. The results of the analyses demonstrate promising psychometric properties, supporting the tool’s effectiveness in assessing marital and parental relationships in a Macao population. The study contributed to the development of the valuable family assessment instrument. It suggested that the Chinese version of the BFRI could serve as a useful instrument to concurrently assess the quality of marital and parental relationships and systematically collect the data of family functioning in both dimensions. It’s also believed that this instrument could benefit the evaluation of family dynamics and comprehension of family relations not only in family research studies, but also in counselling intervention and clinical therapy, preventing risks to the health of children as well as promoting healthy family contexts in Macao

The purpose of the study was to explore the smoking behaviour of the smokers living in Macao. I was part of the 1st group of doctors to have chosen to initiate smoking cessation in Macau. In addition to my diverse academic background of study in laws- a dissertation about the effect of tobacco control program in Macao (submitted in 2011), a master in Public Administration, and five years of working experiences as an Inspector Assistant of tobacco, I had the conviction that I have to write to share my experience and knowledge about smoking cessation to contribute to the field of counselling and psychotherapy as there is little research data concerning smoking prevalence and demographics in Macao. This study consists of two parts – PART I presents the quantitative data collected by a questionnaire-survey over 1378 smokers and PART II qualitative data from semi-structured interviews with 10 adult smokers to explore their experiences of smoking and smoking cessation in Macao. Quantitative data analysis was conducted with the SPSS, while qualitative analysis with coding and theme identification by following the grounded theory procedures. The study found that about 85% smoker surveyed consumed more than half a pack of cigarette per day and about 31% reported various symptoms like irritability, fatigue, loss of appetite and difficulties in concentration. The qualitative study has identified major positive factors related to initiation and maintenance of smoking cessation, namely health concerns, financial concerns and family support. Major negative factors related to relapse of smoking are peer influences, smoking of family members, and impacts of stressful life events. Based on findings of the study, it is argued that preventive anti-smoking education should be implemented among young people. Promotion of health education and preventive anti-smoking strategist and policy in Macao are discussed. The data collected indicate the fact that individuals who have pathologies of the cardiovascular system as a motivating factor for contemplating or taking actions for smoking cessation. Moreover, financial problems, gender (male predominantly), married with family support, higher educational level, without psychological diseases, better economic status, lower nicotine dependent are predictors to success in quit smoking. It also raises the possible need to deepen some evaluation parameters hither to be only superficially addressed. Therefore, and by limitations inherent to the study, this hypothesis needs further investigation. I argue that non-pharmacological treatment methods alone have proven to be effective in the smoking cessation process. However, it is argued that this combined with pharmacological therapy, in particular in specialized consultations, would be more effective and capable in increasing success rates in smoking cessation

School-age children and adolescents face several psychological conditions frequently associated with negative consequences on behavioral and mental problems. Their level of mental resilience may affect their responses to academic or interpersonal issues and coping with challenges, which in turn affects their mental health. This study aims to characterize the current status of the psychopathology and resilience of secondary students and to analyze the relationship between psychopathology and resilience in a sample of 80 girls aged 12–18 was selected by cluster sampling from one private secondary school with six grades in Macao. In this study, we used the Achenbach System of Empirically Based Assessment (ASEBA) to assess behavioral and emotional problems and the Resilience Scale for Chinese Adolescents to assess resilience. A total of 78 valid questionnaires were obtained for CBCL, 78 for TRF, 80 for YSR, and 77 for Resilience Scale and data were analyzed by using SPSS. The results reveal that clinical prevalence of Total Problems (YSR, 27.5% > CBCL, 19.2% > TRF, 15.4%) and Internalizing Problems (YSR, 22.5% > CBCL, 17.9% > TRF, 11.5%) from the perspective of adolescents was higher than that from the perspectives of parents and teachers. Senior students exhibited higher frequency on the borderline clinical range than Junior students. (χ2(2, N=80) =14.56, p<.001). The average score of resilience is 3.24±0.51, which is above the middle level. Regarding the YSR scale and Resilience scale, we found that the score of Affect Control is significantly negatively correlated with the score of Internalizing Problems (r = -.354, p<.01). Family Support is also significantly negatively correlated with the score of Internalizing Problems (r = -.302, p<.01). Good affect control and family support can reduce various emotional and behavioral problems. The results of the study found the resilience level can negatively affect internalizing problem behaviors and externalizing problem behaviors. The results are promising and can give clues for preventing and promoting measures regarding mental health issues to both family and school education contexts, as creating a sustainable development strategy of improving adolescents’ mental resilience quality

The aim of this research is to investigate how power distance orientation effects the relationship between perceptions of organisational politics and perceptions of organisational justice. A quantitative cross-sectional study was conducted on 172 full time workers in Macau, where respondents self-responded to questionnaires that were translated back-to-back into Chinese in order to accommodate the populations native language. This study found that power distance was contrary to our initial hypothesis of high-power distance equals to high politics and low justice. It was found that high power distance in facts equates to lower political perceptions and higher justice perceptions. This study contributes to understanding power distance in Macau as it is not noted in the Hofstede cultural dimensions. We also learned that having a longer distance between a position of power can contribute to less political activity and more sense of justice for the employees

The purpose of this study is to examine work engagement and mental well-being in Macau, specifically after more than three years of COVID. Examine whether external factors such as emotional support from supervisors, co-workers, and family members have a positive impact on work engagement and mental well-being, and whether the internal factor self-reflection with its three aspects of need for self-reflection, engagement in self-reflection, and insight from self-reflection moderates the relationship between emotional support, work engagement, and mental well-being. The target audience consists of Macau's integrated resort, hospitality, and gaming industry employees. According to the Affective Event Theory (AET), affective events at work generate emotional responses that influence the attitudes and behavior of employees in the workplace. In this study, this theoretical framework was used to clarify the interplay of variables that explain emotional support from supervisors, co-workers, and family members, work engagement, and mental well-being. An online self-response survey (N=325) was used to conduct quantitative and cross-sectional research. There was also a combination of simple random sampling, convenience sampling, and referral sampling. All variables were found to be correlated, and while perceived supervisor support was a significant predictor of all aspects of work engagement and mental well-being, family and co-worker support only predicted certain aspects of these variables. Self-reflection partially moderated the positive effects of certain emotional support on work engagement and mental well-being

This study examined the relationships between organizational justice, job satisfaction, and subjective well-being of medical doctors and nurses in Macao. It applied a quantitative methodology through a cross-sectional applying self-response questionnaires to 149 healthcare workers. Consistent with the group-engagement model (Tyler & Blader, 2003), findings indicate that organisational justice and job satisfaction improve subjective well-being. Yet, inconsistent with the model and our hypotheses, organizational justice did not affect work satisfaction. Finally, nurses experienced less positive justice perceptions than doctors. The study provides insights into the relationship between organizational justice, job satisfaction, and subjective well-being among healthcare professionals, which might help enhance working conditions. Healthcare organizations should prioritize promoting job satisfaction and justice perceptions to increase healthcare personnel's subjective well-being. The cross-sectional design limits causal inferences about variable relationships, and the self-reported data may have social desirability or response biases. Still, the originality and value of this paper lie in its contribution to the literature on the well-being of healthcare workers, particularly in the unique context of Macao. To our knowledge, this is the first study in Macao to examine the relationship between organizational justice, job satisfaction, and subjective well-being among healthcare workers

The aims of the present study are to investigate the level of work engagement of the inclusive teachers in Macau and what potential factors would contribute to the increase of their level of work engagement. In this research, the framework of the self-determination theory developed by Ryan and Deci in 2000 was partially employed. I suggested the inclusive teachers’ self-efficacy and perceived autonomy to act as the independent variables, while perceived organisational support was involved as the mediating variable. Quantitative method was applied in this study by using an online self-response questionnaire (N= 150). The stratified sampling strategy was applied as well in order to ensure the representativeness. No gender difference of work engagement level was found among Macau inclusive teachers. Positive correlations were found among all variables. Besides, perceived organisational support was expressing positive mediating effects on the relationships between independent and dependent variables under some specific circumstances. For example, the relationship between efficacy to use inclusive instructions and emotional and physical work engagement; the relationship between perceived autonomy and cognitive, emotional, and physical work engagement. Theoretical and practical implications for the non-tertiary schools and inclusive teachers can be found in this study. Future studies should be continued to investigate the limitations and suggestions of this field of research

The phenomenon of burnout has been recognised as a worldwide occupational health issue after being vastly studied for decades. Trait Emotional Intelligence (trait EI) and resilience have been identified as personal protective factors (Gutierrez & Mullen, 2016; Listopad et al., 2021), while organisational socialisation is suggested to be an organisational factor in helping people in preventing burnout (Taormina & Law, 2000). With the purpose of 1) investigating the phenomenon in the counselling profession, as well as 2) exploring how trait EI and resilience are related to burnout and whether organisational socialisation might impose moderating effects in between, the present study examined 115 counselling professionals currently employed and working in organisational settings in Macau by snowball sampling, using a quantitative and cross-sectional approach through self-reported online questionnaires. From the data obtained, different burnout patterns were observed according to job titles and work settings, indicating that counselling professionals with different specialties and work in different settings have unique sources of stress, which resulting in differences in their burnout patterns. No between-group differences were observed in age and work experience, while male participants have a higher burnout perception than female participants in the current study. On the other hand, current results suggested trait EI and four components of resilience (determination, endurance, adaptability and recuperability) are negatively correlated to counselling professionals’ burnout perception, providing supportive evidence that trait EI and resilience are protective factors against burnout. Moderation analysis results revealed that organisational socialisation has some moderating effects on the relationship between trait EI, resilience and burnout. However, differences in direction and intensity indicated that the moderating effects of organisational socialisation might be influenced by individual differences. Further studies are needed to better the understanding of the moderating effect of organisational socialisation. Limitations of the current research and implications for counselling professionals and organisations were also discussed in the study

This study explored the effect of communication (i.e., among staff, and between staff and clients) and of cultural diversity on job satisfaction (i.e., intrinsic, extrinsic, and general) and perceived service quality of formal caregivers working in elderly services in Macao. We applied a quantitative methodology, based on a cross-sectional design using a self-response questionnaire to 162 staff in six elderly centres in Macao. Based on an extensive review of the literature, we proposed that: H1) cultural diversity is negatively related to (a) intrinsic job satisfaction, (b) extrinsic job satisfaction, (c) general job satisfaction, and (H5) negatively related to perceived competence and service quality; (H2) communication (a) among staff and (b) between staff and clients is positively related to intrinsic job satisfaction (H3) extrinsic job satisfaction, (H4) general job satisfaction, and (H6) perceived service quality; and finally that (H7) intrinsic, (H8) extrinsic, and (H9) general job satisfaction mediate the relationship between (a) cultural diversity, (b) communication among staff and (c) communication between staff and clients, and perceived service quality. We found that more communication among staff was related to higher intrinsic, extrinsic and general job satisfaction, and perceived competence and service quality. And intrinsic job satisfaction mediated the positive effect of communication among staff on perceived service quality. Opposite to predicted communication between staff and clients was related to lower levels of job satisfaction. And cultural diversity was positively related to satisfaction, as well as perceived competence and service quality. The theoretical and practical implications of findings, as well as limitations and suggestions for future research were discussed

"Parenting styles may have various effects on children’s development and educational outcomes, particularly a relationship with behavioral problems and academic achievement. This study examines the relationship of between parenting styles, behavioral problems and academic achievement. A cross-sectional and questionnaire-design (Parenting Style Scale (Saunders et al., 2013); Strength and Difficulties Questionnaire (Goodman & Goodman, 2009; Goodman, 1999; Goodman, 1997)) study was used with a sample total of 98 parents with the eldest child of the family aged between six to twelve. Results of the findings are mainly inconsistent with the majority of literature. Indulgent and authoritative parenting are the predominant parenting styles, yet parenting styles does not relate to academic achievement. On the other hand, the correlation between behavioral problems, specifically prosocial behaviors and academic achievement are moderate. Furthermore, there is no difference between the type of behavioral problems according to gender. In further studies, a larger sample size, teachers and students as informants, and the inclusion of the analysis of other factors that could be influencing parenting styles, behavioral problems and academic achievement are suggested to be considered. "