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Government service mini-programs have become an integral component of eGovernment in the Greater Bay Area, and successful eGovernment is necessary for building a smart city. Service quality and citizens' trust play a vital role in urban integration and in-depth cooperation in the Bay Area. The ubiquitous nature of mini-programs based on WeChat and Alipay provides excellent flexibility in accessing government services. Technology advantages, mutual recognition of cross-border data, and online transactions bring value and benefits to citizens. However, the mechanism of mini-program adoption has not been elaborated. Homogenization, conflict of regulations, and policy effectiveness are issues of great concern. This study employed Self-Determination Theory and Motivation Theory, proposed an empirical model based on the extended SOR paradigm, and aimed to identify the critical factors determining the intention of government service mini-program adoption from the user’s perspective. Six hundred and nine valid samples were collected from Macau, Hong Kong, Guangzhou, and Shenzhen through online survey platforms. The findings suggested that service quality, trust in eGovernment, ubiquity, and social influence constituted the determinants of intention to adopt. Service quality and ubiquity were salient determinants, and a great extent of service quality and ubiquity could promote perceived value and intention. Citizens' trust in government service mini-programs was reasonable, where benevolence, integrity, and competence were crucial indicators of trust. Social influence amplified and transmitted risk perception while perceived risk significantly reduced intention. Perceived value positively associated with the four determinants and enhanced user intention; it acted as a mediator with high explanatory power in the model. Government support received positive ratings from citizens; it negatively regulated the relationship between intention and the determinants respectively, implying that excessive intervention from the government could lead to inhibition. Finally, we proposed relevant implications and suggestions for the GBA government agents and policymakers
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Human emotions can be meticulously associated with decision-making, and emotion can generate behaviours. Due to the fact that it could be bias and exhaustively complex to examine how human beings make choices, important groups of study in finance are stock traders and non-traders. The objective of this work is to analyze the connection between emotions and the decision-making process of investors and non-investors to understand how emotional arousal might dictate the process of deciding policy. As facial expressions are fleeting, neuroscience tools such as AFFDEX (Real-Time Facial Expression Analysis), Eye-Tracking, and GSR (galvanic skin response) were adopted to facilitate the experiment and its accompanying analysis process. Thirty-seven participants attended the study, ranging from 18 to 72 years old; the distribution of investors and non-investors was twenty-four and thirteen, respectively. The experiment initially disclosed a thought-provoking result between the two groups under the certainty and risk-seeking prospect theory; there were more risk-takers among non-investors at 75%, while investors were inclined toward certainty at 79.17%. The implication could be that the non-investing individuals were less complex in thought and therefore pursued higher returns besides a high probability of losing the game. In addition, the automatic emotion classification system indicates that when non-investors confronted a stock trending chart beyond their acquaintance or knowledge, they were psychologically exposed to fear, anger, sadness, and surprise. Investors, on the contrary, were detected with disgust, joy, contempt, engagement, sadness, and surprise, where sadness and surprise overlapped in both parties. Under time pressure conditions, 54.05% of investors or non-investors tend to make decisions after the peak(s) of emotional arousal. Variations were found in the deciding points of the slopes: 2.70% were decided right after the peak(s), 37.84% waited until the emotions turned stable, and 13.51% were determined as the emotional indicators started to slide downwards. Several combinations of emotional responses were associated with decisions. For example, negative emotions could induce passive decision-making, in this case, to sell the stock; nevertheless, it was also examined that as the slope slipped downwards to a particular horizontal point, the individuals became more optimistic and selected the "BUY" option. The support of physiological monitoring tools makes it possible to capture the individuals' responses and discover the science of decision-making. Future works may consider expanding the study to more significant demographic populations for further discoveries
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Projects are tactical and operational initiatives, and achieving specific outcomes through projects can help organizations achieve strategic goals. The effective use of project management tools and techniques is essential to achieve successful results, since the goal is to maximize the realization of the project's plan by effectively using the budget, time, and resources provided by the project owner to achieve the project's original purpose. The Project Management Maturity Model (PMMM) is a tool for measuring project management capabilities and is essential to improve project and portfolio performance in different industries. The main objective of this research is to analyze and characterize the maturity level and capacity of the IT industry in Macau and HengQin based on the assessment of the PMMM. The research also aims to assess and compare the maturity level in the IT industry in Macau and HengQin. An online survey was conducted and sent to IT project managers from Macau and HenqQin. A total of 34 responses were collected, divided into 3 different parts: Part I - General Information, Part II - Project Management Areas, and Part III - Perception. The results indicate that, in general, Project Managers state that their companies do not follow Project Management standards and best practices, classifying as Low and Very Low essential PM areas such as Planning and Scheduling (68%), Scope (61%) and Communications (64%). From a comparison perspective, project managers in Macau follow less formal frameworks than Hengqin in managing the triple constraints of the project. The collected data also indicate that Macau's communication management and stakeholder engagement are less mature than Hengqin's. Furthermore, the data indicate that maturity level is not necessarily related to education level, which means not higher education has a higher maturity level. Recommendations are provided for the IT industry in both areas, and specific comments are provided for each group or professionals. In conclusion, this work allows a novel characterization and a better understanding of the Project Management adoption and maturity level of the IT Industry in Macau and Hengqin
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Topic
- Decision-making (1)
- Emotions (1)
- information technology (1)
- Investors (1)
- maturity level (1)
- Physiological Monitoring (1)
- project management (1)
- project management maturity model (1)
- project maturity assessment (1)
- Stock Trading (1)
- Theses and Dissertations Master of Business Administration (MBA) (4)
- Thesis and Dissertations Master of Business Administration (MBA) (7)
- Thesis and Dissertations PhD in Government Studies (D-GS) (1)
- University of Saint Joseph (12)