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Rato, R., & Davey, G. (2012). Quality of Work Life in Macau. In H. Selin & G. Davey (Eds.), Happiness Across Cultures: Views of Happiness and Quality of Life in Non-Western Cultures (pp. 95–106). Springer Netherlands. https://doi.org/10.1007/978-94-007-2700-7_7

This chapter explores Quality of Work Life (QWL) in Macau. We investigate the meanings and importance of QWL and its implications in terms of happiness and business performance. Although QWL is central to people’s lives, research on this topic is still in its infancy in Macau. Our interviews revealed three salient themes of QWL: Work context, the perceived benefits and demands of the job; Organization, mainly work environment and factors within the organizational context mediating QWL; and the implications of QWL on overall living and happiness.

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Lampo, A., & Care, L. (2011, July 21). Macao: A Study on the Impact of Global, Regional and Local Forces. Proceedings of the 12th Society for Global Business & Economic Development (SGBED 2011). https://www.researchgate.net/publication/262098245_Macao_A_Study_on_the_Impact_of_Global_Regional_and_Local_Forces

Over the years Macao has been exposed to different cultures and has been influenced by various political and economic interests. The booming casino economy has ultimately transformed the city into the largest gambling hub in the world. In spite of the consensus about Macao's shiny future, there are factors (such as the large reliance on a single industry) and socio-economic problems (such as labor shortage, unequal income distribution, and inflationary pressure) that moderate the optimism. By making use of the Chatterjee and Nankervis' convergent and divergent process model for management, this paper examines how global, regional, and local forces have impacted the economic development process, form and type of organizations in Macao. The paper also suggests that the government implement a framework that develops and diversifies the economy but also takes into consideration the social needs of the community.

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Pong, F., Whitfield, R., & Negreiros, J. (2011). Evaluating an Enterprise Content Management for the Macao Government Agency. In M. M. Cruz-Cunha, J. Varajão, P. Powell, & R. Martinho (Eds.), ENTERprise Information Systems (pp. 29–39). Springer. https://doi.org/10.1007/978-3-642-24355-4_4

Information contained within documents is an essential ingredient of any office operation. A content management application (CMA) is an organization plan for the conception, use, retention, disposal and selective preservation of its data. Using an appropriate CMA framework can greatly help Macao Government agencies, for instance, that are increasingly using electronic means to create, exchange and store a major variety of records daily. By definition, a record is information, in whatever form, for government functions, activities, decisions and other important transactions. As expected, as the volume of electronic information increases, so does the complexity of managing electronic records. This project goal was to evaluate the software capabilities of the Alfresco© Enterprise Content Management (ECM) against a set of functional requirements, aimed by the Macao Government agency. Drawing on the results of this evaluation, the present analysis concludes that Alfresco© ECM is capable of supporting an entire agency needs related to the management of its records content.

Sousa, I. C. de, Diakite, A. D., & Iwaloye, O. O. (Eds.). (2011). China-Africa: emerging relations. Saint Joseph Academic Press.

Diakité, A. D. (2010). Aid to Infrastructure Development in Sub Saharan Africa: An Assessment of China Financing Approaches. In China-Africa: New Types of Exchange, Cultural Identity and Emerging Relations in a Globalized World (pp. 205–227). Saint Joseph Academic Press.

Gbadamosi, A., Olukayode Iwaloye, O., & Bamber, D. (2009). An exploratory study of students’ consumption of non‐alcoholic beverages in Nigeria: A qualitative perspective. Nutrition & Food Science, 39(6), 609–618. https://doi.org/10.1108/00346650911002931

Purpose – Given the diversity which exists among various groups of consumers, the purpose of this paper is to explore students' consumption of non‐alcoholic beverages in Nigeria. Design/methodology/approach – Three focus groups and 20 in‐depth interviews were conducted with students in three universities located in Lagos, Nigeria. Findings – Initial findings indicate that these students' consumption of non‐alcoholic beverages is influenced in many ways. Nevertheless, the most striking of these influences are found to be convenience of purchase, along with availability, price, health concerns, and culture/social reasons. Originality/value – The main contribution of the study lies in the relevance of segmentation, targeting, and positioning activities of business organisations in respect of marketing of non‐alcoholic beverages. Based on the findings, the empirical study will serve as a valuable input to marketers in their planning, analysis, and implementation of appropriate marketing strategies to students vis‐à‐vis the highlighted influences on their consumption of this category of food. It will thus serve as a tool for creating competitive advantage in this prevailing volatile business environment.

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Humborstad, S. I. W., Humborstad, B., Whitfield, R., & Perry, C. (2008). Implementation of empowerment in Chinese high power-distance organizations. The International Journal of Human Resource Management, 19(7), 1349–1364. https://doi.org/10.1080/09585190802110224

The importance of empowerment in service industries is recognized by practitioners and scholars in the West but there has been limited investigation of its impact on the willingness of service personnel in a high power-distance culture. This study examines how empowerment can be facilitated in the high power-distance context of China. Regression and path model analysis using a sample of 290 service employees from six 4-star to 5-star hotels in the Macau SAR China indicate that empowerment positively leads to higher service willingness and this relationship is mediated by performance-based rewards, and organizational and supervisor support. These findings have implications for HR managers considering or using empowerment.

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Humborstad, S. I. W., Humborstad, B., & Whitfield, R. (2007). Burnout and Service Employees’ Willingness to Deliver Quality Service. Journal of Human Resources in Hospitality & Tourism, 7(1), 45–64. https://doi.org/10.1300/J171v07n01_03

Employees are vital for enhancing customer satisfaction and loyalty in service organizations because their proactive involvement is an essential part of delivering the services offered. With the recent rapid growth of tourism in the Macau SAR, service employee workloads are clearly increasing, and consequently one would expect that the incidence of job burnout is rising. This study uses the well-known Maslach Burnout Inventory (MBI) to investigate the relationship between service employees' burnout and their willingness to deliver quality services. Self-administered questionnaires from 110 operational staff in three hotels in Macau have been analyzed. The results indicate that job burnout reduces staff's willingness to deliver quality services and that this effect is moderated by individual staff's level of affective organizational commitment, and their perceptions of the extent of organizational and supervisor support provided by the organization. Based on these results, practical managerial strategies to improve service performance are identified.

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Lobo Marques, J. A. (July 21). Finding the “BUY BUTTON”. The creation of the Laboratory of Neuroeconomics at USJ [Conference]. 12th International Conference on E-business, Management and Economics (ICEME 2021), Beijing China.

WONG, K., NEGREIROS, J., NEVES, A. (n.d.). The Teaching of Computer Competences with Cooperative Learning in Macao: Working in Progress. International Journal for Digital Society, 3(7), 1185–1192.

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